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Talk360 VS LiveAgent

Compare Talk360 VS LiveAgent and see what are their differences

Talk360

Talk360 is a best-in-class communication utility that offers a convenient way to connect with loved ones globally.

Talk360 Landing page
Rating
0 reviews
Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
SIPNEX
Carrier-grade call tracking with dynamic number insertion, per-campaign tracking numbers, real-time CDRs, and A-level STIR/SHAKEN attestation. Know which campaigns drive calls. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Communication popularity
100% vs 0%
alternatives listed
77 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

Talk360
LiveAgent
Website talk360.com liveagent.com
Pricing —
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms —
Browser Android iOS
Company — Startup from Slovakia · 2004
Listed in
Communication Online Services Group Chat & Notifications Messaging +1
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Talk360 and LiveAgent

In their own words, as submitted to SaaSHub.

Talk360
LiveAgent

No description of Talk360 yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

Talk360 5 features
LiveAgent 32 features
  • Affordability
    Talk360 offers cost-effective international calling rates compared to traditional phone providers, allowing users to save money when making long-distance calls.
  • Ease of Use
    The app is designed with a user-friendly interface, making it straightforward for users to navigate and make calls without the need for technical expertise.
  • No Internet Needed
    Talk360 allows calls to be made without a continuous internet connection on the receiving end, facilitating communication with people in areas with limited or unreliable internet access.
  • Global Reach
    The service supports international calling to many countries worldwide, providing users with extensive reach to connect with friends and family globally.
  • Free Trial Credit
    New users often receive a free trial credit that allows them to test the service and call quality before committing to purchasing additional minutes.

Possible disadvantages

  • Limited Features
    Compared to other communication apps, Talk360 primarily focuses on voice calls and lacks additional features such as video calling, messaging, or file sharing.
  • Dependence on App
    Both the caller and the recipient need the app downloaded to facilitate seamless connectivity, which might be inconvenient for users who prefer simpler solutions.
  • Call Quality Variability
    While generally good, call quality can vary depending on network conditions and geographic locations, which may result in occasional dropped calls or latency issues.
  • Cost of Credits
    Even though rates are affordable, purchasing calling credits can still add up over time, especially for users who frequently make long-duration calls.
  • Limited Customer Support
    Users may experience delays or limited options for customer service and support, which can be frustrating in situations requiring immediate assistance.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

Talk360
LiveAgent

No analysis of Talk360 yet.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Talk360 3 videos + Add
LiveAgent 4 videos + Add

Best international calling app 2021 – Talk360 app review

More videos

  • Tutorial - Talk360 App Review & Full Tutorial | Call Without Sim Card All Over The World | No VPN Req 4 Talk360
  • Tutorial - Talk360 App Review & Full Tutorial | Cheapest Calling All Over The World | No VPN | No Sim Card

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Talk360
LiveAgent
100% 100%
Communication
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Group Chat & Notifications
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing Talk360 and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Talk360 and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Talk360 no reviews yet
LiveAgent 5.0 · 2 reviews

We have no reviews of Talk360 yet. Be the first one to post

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Alternatives to Talk360 and LiveAgent

When comparing Talk360 and LiveAgent, you can also consider the following products.

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