Square VS LiveAgent

Compare Square VS LiveAgent and see what are their differences

Rating: 0 reviews
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Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)
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Modern PSA and RMM Software for MSP's and IT Teams sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Square seems to be more popular. It has been mentioned 41 times since March 2021.

social mentions: 41 vs 0
Payments Processing popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	Square	LiveAgent
Website	squareup.com	liveagent.com
Pricing	—	Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms	—	Browser Android iOS
Company	Startup from the United States	Startup from Slovakia · 2004
Listed in	Payments Processing Payment Platform Credit Card Payments POS Credit Card Processing +2	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Square and LiveAgent

In their own words, as submitted to SaaSHub.

Square

LiveAgent

No description of Square yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

Square 6 features

LiveAgent 32 features

Ease of Use
Square's platform is known for being user-friendly and easy to set up, making it accessible for small business owners with little technical expertise.
Transparent Pricing
Square offers straightforward, flat-rate pricing with no hidden fees, which helps businesses understand their costs upfront.
Integrated Solutions
Square provides a comprehensive suite of tools including POS systems, online store, invoicing, payroll, and more, enabling seamless business operations.
No Long-Term Contracts
Square does not require long-term contracts or commitments, allowing businesses flexibility in choosing their service provider.
Omnichannel Capabilities
Square supports sales across various channels, including in-person, online, and mobile, offering versatility for different business models.
Next-Day Deposits
Square offers next-day deposits, ensuring that businesses have quick access to their funds, which is critical for cash flow management.

Possible disadvantages

Processing Fees
While the pricing is transparent, the fees per transaction can add up, especially for businesses with high sales volumes or low margins.
Account Stability
Some users have reported sudden holds or terminations of their Square accounts, which can disrupt business operations.
Limited Customer Support
Square's customer support can be limited, particularly for smaller businesses or during high-demand periods, which can affect issue resolution time.
Additional Costs for Advanced Features
Some advanced features and integrations may incur additional costs, making it more expensive for businesses that need these functionalities.
Geographic Limitations
Square is primarily available in certain countries, which may be restrictive for businesses with international operations or customers.

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Analysis

An editorial look at what each product does well and who it suits.

Square

LiveAgent

Overall verdict

Yes, Square is generally considered a good choice for businesses looking for an all-in-one payment and business management solution. It is particularly praised for its user-friendly interface, competitive pricing, and reliable customer support.

Why this product is good

Square, known for its point of sale solutions, has built a strong reputation for its ease of use, transparent pricing, and comprehensive features suited for small to medium-sized businesses. It offers seamless integration with various hardware, software, and payment processing services, which are particularly appreciated by users who want a straightforward setup. The platform also provides useful analytics, invoicing, and inventory management features that help businesses efficiently manage their operations.

Recommended for

Square is recommended for small to medium-sized businesses, especially in the retail, food and beverage, and service industries, who need a versatile and scalable payment processing and business management solution. It is particularly beneficial for those who prefer a cloud-based service with seamless integration across multiple devices.

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Square 9 videos + Add

LiveAgent 4 videos + Add

Square vs PayPal 2020: A Side by Side Comparison

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Square

LiveAgent

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing Square and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Square and LiveAgent. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Square no reviews yet

LiveAgent 5.0 · 2 reviews

The 8 Best Payment Processing Systems
gocardless.com · Oct 2025

If your business needs to process payments in person, Square has handy point-of-sale features like a contactless chip reader, magstripe reader, and convertible stand. All these components let you take payments...
11 Alternatives to QuickBooks in 2024
www.bench.co · Dec 2024

If your business mainly processes card payments in-person in a retail setting, needs a few basic business tools like inventory tracking and sales reports, and is looking for something that seamlessly integrates with...
What to Use Instead of PayPal? 10 Best PayPal Alternatives
www.podium.com.au · Jan 2024

Square is another big name in retail payments and for a good reason. The easy-to-use platform lets you accept payments online or in-store. There are also useful available features such as invoices, contactless...

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Square 41 mentions

LiveAgent 0 mentions

Advertisement - Help Finding a Global Entry Appointment
This is an advertisement and I want to provide all the details.. I am a software developer and avid traveler. I own this website and am the sole developer who wrote the entire software! This idea came about when I signed up for Global... Source: over 3 years ago
How common is card/contactless payment?
And now with Square it's dirt simple to accept credit card transactions, and the software even integrates into the NFC transceiver in modern iPhones--so even street vendors and local artists accept contactless payment cards. Source: almost 4 years ago
FREE GAME 💳💰💰
Https://squareup.com/us/en - Better with aged account and/or verified business. Do custom amount charges on phone and type in card info manually. Source: almost 4 years ago

Tracking LiveAgent since Mar 2021.

Alternatives to Square and LiveAgent

When comparing Square and LiveAgent, you can also consider the following products.

Lightspeed
Retail point-of-sale, inventory management, and omnichannel payment processing systems.

Compare Lightspeed to Square or LiveAgent:

Lightspeed vs Square Lightspeed vs LiveAgent
Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to Square or LiveAgent:

Freshdesk vs Square Freshdesk vs LiveAgent
Toast
Built to make restaurants better. Toast gives your restaurant the technology you need to succeed in today's fast-paced environment.

Compare Toast to Square or LiveAgent:

Toast vs Square Toast vs LiveAgent
Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

Compare Zendesk to Square or LiveAgent:

Zendesk vs Square Zendesk vs LiveAgent
Heartland Retail
Heartland Retail (previously Springboard Retail) POS software a robust, user-friendly cloud point of sale solution designed for the business of retail. A complete retail management platform built for growing single, multi and franchise brands.

Compare Heartland Retail to Square or LiveAgent:

Heartland Retail vs Square Heartland Retail vs LiveAgent
Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Compare Intercom to Square or LiveAgent:

Intercom vs Square Intercom vs LiveAgent