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Freshdesk VS Square

Compare Freshdesk VS Square and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Square logo Square

Square helps millions of sellers run their business-from secure credit card processing to point of sale solutions. Get paid faster with Square. Sign up today!
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Square Landing page
    Landing page //
    2023-04-25

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Square videos

+ Add

Square vs PayPal 2020: A Side by Side Comparison

More videos:

  • Demo - Square Mobile Credit Card Reader Review | Squareup Demo | Pros & Cons
  • Review - I switched from Square to Paymentech. IMO, Squareup merchant services is garbage.

Category Popularity

0-100% (relative to Freshdesk and Square)

Freshdesk

Square

Customer Support
100 100%
Customer Support
0% 0
Payments Processing
0 0%
Payments Processing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Payment Platform
0 0%
Payment Platform
100% 100

User comments

Share your experience with using Freshdesk and Square. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Square

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Square Reviews

POS: Best Point of Sale System Software for Small businesses
It may be used on tablets, smartphones, and Apple and Android devices. It is applicable to all business types, including bakeries. The business offers Square POS support around-the-clock.
Source: qpe.co.in
The Best Retail Management Software of 2021
Square is a POS solution that enables businesses to manage their operations. The system allows users to accept payments on-the-go and at the counter via Android and iOS devices. It also features a real-time inventory and sales tracker and an item management platform.
Source: digital.com
2019 Top Salon Booking Apps
This platform is dedicated to help you build, save, and grow. One of Square’s highlighted features is their customer prioritization to develop long-lasting relationships and keep your clients coming back. All of your client’s personal information, such as appointment history, payment method, and purchases, is securely stored within a customer profile to make checkouts and...
Source: www.simplyorganicbeauty.com
17 of the Best Inventory Management Software Options For 2020
The Square dashboard or Point of Sale (POS) app helps you manage inventory details like names, prices, and quantities. More advanced inventory tools like Square for Retail allow you to manage inventory for multiple locations from a single dashboard.
Source: shanebarker.com
Australian Payment Gateways
What started with a little white card reader hasn't stopped there. Square lets you process online, phone and mail order payments which integrate beautifully with their flagship Point-of-Sale system. Offline orders can be processed through their terminal (hardware supplied) and most, if not all cards – even those underused and unpopular ones – can be accepted online.Pricing:...
Source: soulandwolf.com.au

Social recommendations and mentions

Based on our record, Square should be more popular than Freshdesk. It has been mentiond 41 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Square mentions (41)

  • Advertisement - Help Finding a Global Entry Appointment
    This is an advertisement and I want to provide all the details.. I am a software developer and avid traveler. I own this website and am the sole developer who wrote the entire software! This idea came about when I signed up for Global Entry and then couldn't get an enrollment interview. I offer a 100% Money Back Guarantee (https://globalentrytextalerts.com/moneyBack) if someone doesn't feel satisfied. The website... Source: 10 months ago
  • How common is card/contactless payment?
    And now with Square it's dirt simple to accept credit card transactions, and the software even integrates into the NFC transceiver in modern iPhones--so even street vendors and local artists accept contactless payment cards. Source: over 1 year ago
  • FREE GAME 💳💰💰
    Https://squareup.com/us/en - Better with aged account and/or verified business. Do custom amount charges on phone and type in card info manually. Source: over 1 year ago
  • Art Market Question: $$$
    I've seen this one quite a bit here: https://squareup.com/us/en. Source: over 1 year ago
  • Squarespace Tutorial: Learn How to Build a Squarespace Website in 2022
    Squarespace supports several payment gateways, including Stripe, PayPal Business, and Square (for US point of sale transactions). - Source: dev.to / over 1 year ago
View more

What are some alternatives?

When comparing Freshdesk and Square, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Lightspeed - retail and restaurant point-of-sale, ecommerce, and omnichannel solution

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Toast - Built to make restaurants better. Toast gives your restaurant the technology you need to succeed in today's fast-paced environment.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Odoo Point of Sale - Odoo is an online point of sale solution for retail and restaurants.

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