Software Alternatives, Accelerators & Startups

SnapShooter VS Intercom

Compare SnapShooter VS Intercom and see what are their differences

SnapShooter logo SnapShooter

Backups for servers, databases and applications. Leading backup provider for DigitalOcean Snapshots, as well providing backups for databases like MySQL, PostgreSQL and MongoDB. Used my thousands of businesses backuping Petabytes worth of data.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • SnapShooter Landing page
    Landing page //
    2022-08-18

Key Features

We have a free account for daily backups of one droplet!

  • Snapshot replication (We will copy your snapshots to a second region)
  • Timezone and schedule support
  • Hourly, Daily, Weekly and Monthly retention policies
  • Volume Backups (not offered by DigitalOcean)
  • Manage Multiple DigitalOcean accounts

If you use this link, you can get 10% off https://snapshooter.io?ref=5yc1u

  • Intercom Landing page
    Landing page //
    2023-07-05

SnapShooter

$ Details
freemium $14.0 / Monthly (3 Daily Backups)
Release Date
2017 February

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

SnapShooter videos

SnapShooter Introduction

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to SnapShooter and Intercom)
Backup And Disaster Recovery
Customer Support
0 0%
100% 100
Backup Automation
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using SnapShooter and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SnapShooter and Intercom

SnapShooter Reviews

  1. Excellent backup service

    By far the best backup service I've used. Reasonably simple to use but also extremely powerful. Support is excellent and the Snapshooter team have been highly responsive and are pro-active in adding new features and backup "recipes" for common scenarios. Once you're comfortable with the process, setting up a new server connection and backup jobs takes just a few minutes.

    🏁 Competitors: dropmysite, BackupSheep
    πŸ‘ Pros:    Good UI|Great customer support|Supports many cloud storage|Easy to use
    πŸ‘Ž Cons:    Long lists of jobs unwieldy
  2. Backup with clarity

    Backups, done.

    A good range of options for backups of files to config and previous databases and much more. Only use a handful of integrations. Lots of options around scheduling.

    All administered from an easy to use web interface.

    Use their storage or your own is flexible to ensure multiple copies reside.

    Restore is good too, that’s quite important I’m told ;) clear to see steps needed.

    The support is great and responsive too.

    My con is in the context of wanting certain integrations without the rest of the higher plan features. It’s a minor niggle really :)

    πŸ‘ Pros:    Ease of use|Clean ui|Support team always ready|Reliable|Reports
    πŸ‘Ž Cons:    Costly pro plan
  3. Great Product for all types of Backups!

    I've had Snapshooter for a year and backup all kinds of data from different platforms. Simple to set up, multiple backup destinations, and simple alerting. The founder listens to his users and implements most feature requests!

    🏁 Competitors: CloudBerry Backup
    πŸ‘ Pros:    Easy to use|Can create teams|Multiple storage providers|Email notifications|Support community
    πŸ‘Ž Cons:    Can't backup everything

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

SnapShooter might be a bit more popular than Intercom. We know about 7 links to it since March 2021 and only 6 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SnapShooter mentions (7)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    SnapShooter β€” Backup solution for DigitalOcean, AWS, LightSail, Hetzner, and Exoscale, with support for direct database, file system and application backups to s3 based storage. Provides a free plan with daily backups for one resource. - Source: dev.to / 4 months ago
  • Automating Backups and other Maintenance Tasks
    For backups I really really like https://snapshooter.com. Source: about 1 year ago
  • Sometimes my MariaDB server gets stuck (stops inserting) after snapshotting, any idea what's going on?
    I run daily snapshots on my Hetzner VPS with https://snapshooter.com (it just triggers a shapshot daily via Hetzner API, I do it while the server is running), and sometimes the snapshotting absolutely wrecks my server:. Source: almost 2 years ago
  • How are you managing database backups? Do you use any service for it?
    You should have a look at SnapShooter (https://snapshooter.com). I wouldn't risk losing my customer's data! Source: about 2 years ago
  • What backup solution do you use?
    Https://snapshooter.com/ is a reasonably priced backup solution which might be worth checking out. Source: about 2 years ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing SnapShooter and Intercom, you can also consider the following products

SimpleBackups - Remove backups from your to-do list in 2 minutes. Automate all your server, database, website, snapshot, and cloud storage backups. Works with any Provider including DigitalOcean, AWS, Google Cloud, Azure, Dropbox, Vultr, Exoscale, OVH, and more.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Weap.io - Hourly to daily backups for your DigitalOcean Droplets and Volumes. Simple, secure and inexpensive.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datashelter - Automate backups for your files and databases(MySQL, PostgreSQL, MongoDB) in just a few clicks

Drift - A messaging app that helps you grow your business.