Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

SnapShooter Reviews

1. Pete Eveleigh

   | Technical Director at Moresoda | over 2 years ago
   Excellent backup service

   By far the best backup service I've used. Reasonably simple to use but also extremely powerful. Support is excellent and the Snapshooter team have been highly responsive and are pro-active in adding new features and backup "recipes" for common scenarios. Once you're comfortable with the process, setting up a new server connection and backup jobs takes just a few minutes.

   🏁 Competitors: dropmysite, BackupSheep

   👍 Pros:    Good UI|Great customer support|Supports many cloud storage|Easy to use

   👎 Cons:    Long lists of jobs unwieldy
2. Colin Densem

   | Owner at Summit360 Ltd | over 2 years ago
   Backup with clarity

   Backups, done.

   A good range of options for backups of files to config and previous databases and much more. Only use a handful of integrations. Lots of options around scheduling.

   All administered from an easy to use web interface.

   Use their storage or your own is flexible to ensure multiple copies reside.

   Restore is good too, that’s quite important I’m told ;) clear to see steps needed.

   The support is great and responsive too.

   My con is in the context of wanting certain integrations without the rest of the higher plan features. It’s a minor niggle really :)

   👍 Pros:    Ease of use|Clean ui|Support team always ready|Reliable|Reports

   👎 Cons:    Costly pro plan
3. Jordan

   | Owner at LMT Solutions | over 2 years ago
   Great Product for all types of Backups!

   I've had Snapshooter for a year and backup all kinds of data from different platforms. Simple to set up, multiple backup destinations, and simple alerting. The founder listens to his users and implements most feature requests!

   🏁 Competitors: CloudBerry Backup

   👍 Pros:    Easy to use|Can create teams|Multiple storage providers|Email notifications|Support community

   👎 Cons:    Can't backup everything

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

SnapShooter mentions (7)

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  SnapShooter — Backup solution for DigitalOcean, AWS, LightSail, Hetzner, and Exoscale, with support for direct database, file system and application backups to s3 based storage. Provides a free plan with daily backups for one resource. - Source: dev.to / 4 months ago

• Automating Backups and other Maintenance Tasks

  For backups I really really like https://snapshooter.com. Source: about 1 year ago

• Sometimes my MariaDB server gets stuck (stops inserting) after snapshotting, any idea what's going on?

  I run daily snapshots on my Hetzner VPS with https://snapshooter.com (it just triggers a shapshot daily via Hetzner API, I do it while the server is running), and sometimes the snapshotting absolutely wrecks my server:. Source: almost 2 years ago

• How are you managing database backups? Do you use any service for it?

  You should have a look at SnapShooter (https://snapshooter.com). I wouldn't risk losing my customer's data! Source: about 2 years ago

• What backup solution do you use?

  Https://snapshooter.com/ is a reasonably priced backup solution which might be worth checking out. Source: about 2 years ago