Software Alternatives & Reviews

Postmark VS Intercom

Compare Postmark VS Intercom and see what are their differences

Postmark logo Postmark

Postmark is the easiest and most reliable way to be sure your important transactional emails get to the inbox. Simply & reliably parse recieved email to JSON for your webapp.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Postmark Landing page
    Landing page //
    2024-03-19
  • Intercom Landing page
    Landing page //
    2023-07-05

Postmark videos

Using Postmark to send email from Darkroom Booth

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Postmark and Intercom)
Email Marketing
100 100%
0% 0
Customer Support
0 0%
100% 100
Email Delivery
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using Postmark and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Postmark and Intercom

Postmark Reviews

7 Best Transactional Email Services: Sendgrid vs. Mandrill & More
Postmark are the most expensive transactional email service (10x the cost of Amazon SES), so what do they do to justify the sky high pricing? Their focus seems to be on providing a high-end service using only the best hardware and software to keep your receive rates high, and your data secure. The impression I get with Postmark is that they’re one of the more transparent...

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Postmark should be more popular than Intercom. It has been mentiond 49 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Postmark mentions (49)

  • Ask HN: What do you recommend for SaaS broadcast emails?
    I use Postmark (https://postmarkapp.com/) for transactional emails OnlineOrNot has an email-only auth option, and it was the only provider I found that could actually deliver emails in a second or so (rather than minutes). - Source: Hacker News / about 2 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Postmark - 100 emails/month free, unlimited DMARC weekly digests. - Source: dev.to / 3 months ago
  • How do people send system messages to (human) clients these days?
    When building apps/websites I often need to send messages to the business owner / admin. The messages range from almost logging type messages such as - "Payment failed for Order 123, please manually process the transaction" to generic contact forms on a website: - "FirstName LastName sent a message with the following text: something something something" My knowledge is rather old and currently I just send email... - Source: Hacker News / 8 months ago
  • how I got customer onboarding right
    Sendgrid, Mailgun, or Postmark are great solutions if you have a need for transactional emails that are technical. I still prefer using Customer.io for this need. If you’re unsure what transactional emails are, check out this guide. Source: 8 months ago
  • Who is your preferred mass email provider?
    I used MailGun before and migrated to https://postmarkapp.com . Works very well. Source: 10 months ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Postmark and Intercom, you can also consider the following products

SendGrid - Learn why more developers choose SendGrid for their email deliverability service to send transactional emails triggered by web apps. Get started for free

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mailgun - A set of powerful APIs that enable you to send, receive and track email from your app effortlessly whether you use Python, Ruby, PHP, C#, Node.js or Java.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mailjet - All-in-one email service provider that provides maximum insight and deliverability results for both marketing and transactional emails.

Drift - A messaging app that helps you grow your business.