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Nmap VS Freshdesk

Compare Nmap VS Freshdesk and see what are their differences

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Nmap logo Nmap

Nmap Free Security Scanner, Port Scanner, & Network Exploration Tool. Download open source software for Linux, Windows, UNIX, FreeBSD, etc.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Nmap Landing page
    Landing page //
    2022-06-15
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Nmap features and specs

  • Comprehensive Scanning
    Nmap can perform a wide variety of scans, including port scanning, service detection, and OS fingerprinting, making it a versatile tool for network exploration and security auditing.
  • Open Source
    As an open-source tool, Nmap is free to use and has a large community of users contributing to its development and improvement.
  • Scripting Engine
    The Nmap Scripting Engine (NSE) allows users to write custom scripts to automate tasks, detect vulnerabilities, and extract information, significantly extending its capabilities.
  • Cross-Platform Support
    Nmap is available on multiple platforms, including Windows, Linux, and macOS, ensuring broad accessibility for users.
  • Large Knowledge Base
    Nmap has extensive documentation and a wealth of online resources, tutorials, and community support, making it easier for beginners to learn and use the tool effectively.
  • Performance Optimization
    Nmap is designed to be efficient and can handle large networks, making it suitable for both small-scale and enterprise-level scanning.

Possible disadvantages of Nmap

  • Complexity
    Due to its extensive features and options, Nmap can be overwhelming for beginners, requiring a steep learning curve to fully utilize its capabilities.
  • Potential for Misuse
    Nmap can be used for malicious activities such as unauthorized network scanning, potentially leading to security violations and ethical concerns.
  • Permission Issues
    Using Nmap without proper authorization can be illegal in some jurisdictions, and unauthorized scans can be considered invasive or hostile by network administrators.
  • False Positives/Negatives
    Like any scanning tool, Nmap can produce false positives and negatives, requiring additional verification and analysis to ensure accuracy.
  • Resource Intensive
    Some Nmap scans, especially comprehensive ones, can be resource-intensive, potentially affecting network performance and consuming significant CPU and memory resources.
  • Network Disruption
    Aggressive scanning techniques used by Nmap can disrupt network services and lead to denial of service, particularly in sensitive or critical environments.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Analysis of Nmap

Overall verdict

  • Yes, Nmap is a highly effective and reliable tool for network scanning and security auditing. Its comprehensive suite of features and frequent updates ensure it remains relevant in the constantly evolving landscape of network security.

Why this product is good

  • Nmap is widely regarded as a powerful and versatile network scanning tool. It is known for its ability to discover hosts and services on a computer network, thus creating a 'map' of the network. Security professionals and system administrators use it to conduct network inventory, manage service upgrade schedules, and monitor host or service uptime. Its robustness, open-source nature, and support of a wide range of platforms make it a staple in the toolkit of network security experts.

Recommended for

  • Network security professionals
  • System administrators
  • Penetration testers
  • IT professionals responsible for network management
  • Anyone interested in learning more about network mapping and security

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Nmap videos

+ Add

Nmap Tutorial For Beginners - 1 - What is Nmap?

More videos:

  • Review - Nmap - Review of Scan Types
  • Review - LABS 50 Bypassing Windows Firewall Using Nmap Evasion Techniques REVIEW

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Nmap and Freshdesk)

Nmap

Freshdesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Security
100 100%
Security
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Nmap and Freshdesk

Nmap Reviews

The Top 5 Open Source Vulnerability Scanners
Nmap is a tool that scans ports, does service fingerprinting, and identifies versions of operating systems. Nmap also comes with a scripting engine that detects security vulnerabilities. Once these are detected, Vulcan’s platform can help you to prioritize and fix vulnerabilities.
Source: vulcan.io
9 Best Angry IP Scanner Alternatives Reviewed 2021 (Free & Paid)
If you’re a network administrator looking for more depth and raw power from a port scanner, look no further than Nmap. What Nmap lacks in frills and functional GUI it makes up for with sheer command-line based power. If you’re not a fan of strictly just a command-line interface, you can always use Zenmap, which is the exact same software just with a graphical interface. Both...
Source: www.comparitech.com
15 Best Nmap Alternatives Network Security Scanner
Nmap is an open-source tool that lots of IT professionals find useful in their careers. It is a tool that can locate available hosts and other services that they offer within a network. The Nmap program makes use of raw IP packets to find the hosts and services that are available.
Source: technicalustad.com
10 Best WireShark Alternatives for Android Devices in 2021
Nmap is a popular open-source network scanning app for Android and desktop. While it works on both rooted and non-rooted Android, you get more functionality during a rooted Android smartphone. Like some apps, Nmap is not available on Google play store or their website.
Source: techreen.com
Alternatives to Nmap: from simple to advanced network scanning
This month marks the 20th anniversary of Nmap, the open-source network mapping tool that became the standard used by many IT professionals, but that can be a bit much if you only need to do general network maintenance and are intimidated by its command-line interface.
Source: www.networkworld.com

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, Nmap seems to be a lot more popular than Freshdesk. While we know about 202 links to Nmap, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Nmap mentions (202)

  • Network Reconnaissance with Nmap: The Complete Guide
    -- Example NSE script Local nmap = require "nmap" Local shortport = require "shortport" Local http = require "http" Description = [[ Example HTTP service detection script. ]] Author = "Your Name" License = "Same as Nmap--See https://nmap.org/book/man-legal.html" Categories = {"safe", "discovery"} Portrule = shortport.http Action = function(host, port) local response = http.get(host, port, "/") if... - Source: dev.to / 23 days ago
  • Would you like to be a movie star by contributing to open source?
    As described on its web site nmap is a Network exploration tool and security / port scanner. - Source: dev.to / 3 months ago
  • 🛡️ Top 10 Free Penetration Testing Tools Every Security Team Should Use in 2025
    Nmap (Network Mapper) is like a GPS for your network. Scan ports, find devices, and discover what’s alive and vulnerable. - Source: dev.to / 5 months ago
  • 3 Types of Chaos Experiments and How To Run Them
    Start by mapping out your network’s topology, including routers, switches, gateways, and the connections between different segments. Tools like Nmap or network diagram software can help visualize your network’s structure. - Source: dev.to / 5 months ago
  • How to Install and Use Nmap in Termux
    If you want to scan a website, Nmap can help you find its open ports, see active IPs, and get other important details quickly. For anyone serious about cybersecurity, Nmap is a necessary tool. To learn more, visit their official website at Nmap.org. - Source: dev.to / 6 months ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: almost 2 years ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 2 years ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: almost 3 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 3 years ago
View more

What are some alternatives?

When comparing Nmap and Freshdesk, you can also consider the following products

Angry IP Scanner - Open-source and cross-platform network scanner designed to be fast and simple to use

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zenmap - Zenmap is the official cross-platform GUI for the Nmap Security Scanner.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Fing - Discover which devices are connected to any Wi-Fi network, map devices, detect intruders, assess...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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