Software Alternatives, Accelerators & Startups

Materialize CSS VS Intercom

Compare Materialize CSS VS Intercom and see what are their differences

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Materialize CSS logo Materialize CSS

A modern responsive front-end framework based on Material Design

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Materialize CSS Landing page
    Landing page //
    2021-10-14
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Materialize CSS features and specs

  • Responsive Design
    Materialize CSS provides a responsive grid system, making it easier to create layouts that work well on various screen sizes and devices.
  • Material Design
    Adheres to Google's Material Design principles, offering a modern and professional look that is consistent across web applications.
  • Component Variety
    Offers a wide range of pre-built components, including forms, buttons, cards, and navigation bars, which helps speed up development.
  • Customization
    Provides options to customize components using Sass, making it flexible for specific design needs.
  • Built-in JavaScript
    Includes built-in JavaScript components like modals, carousels, and tabs, which enhance functionality without requiring additional libraries.

Possible disadvantages of Materialize CSS

  • Learning Curve
    Although it follows Material Design guidelines, there is a learning curve associated with understanding and implementing its various components and classes.
  • File Size
    Including the full library can make your project heavier, affecting load times, especially for users on slower connections.
  • Customization Complexity
    While customizable, deeply customizing or overriding default styles can sometimes be complicated and time-consuming.
  • Dependency on jQuery
    Some components still rely on jQuery, adding to the library size and potentially conflicting with modern JavaScript practices.
  • Community Support
    Compared to larger frameworks like Bootstrap, Materialize CSS has a smaller community, which can result in fewer third-party resources and plugins.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of Materialize CSS

Overall verdict

  • Materialize CSS is a good choice if you're looking for a framework that emphasizes Material Design and comes with a sleek, modern interface. It's particularly useful for developers who want to quickly integrate Google's design philosophy without delving into custom styling or layout creation.

Why this product is good

  • Materialize CSS is a front-end framework based on Material Design principles developed by Google. It provides a comprehensive set of UI components that help developers create visually appealing and responsive web applications quickly. The framework includes a variety of pre-styled components like buttons, forms, cards, and much more, which adhere to the Material Design guidelines. This consistency in design components helps ensure a cohesive and professional look across web applications. Additionally, it simplifies responsive design with a grid system that's easy to implement, and it comes with excellent documentation and a supportive community.

Recommended for

    Materialize CSS is recommended for teams and developers who prefer Google's Material Design aesthetic, are building applications with a focus on rapid UI development, and value consistency and ease of use. It's also great for projects where a pre-existing UI library speeds up the development process, such as prototypes, admin dashboards, or smaller web applications. However, for highly customized UI components or non-Material Design projects, other frameworks might be more suitable.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Materialize CSS videos

Build A Travel Agency Theme With Materialize CSS 1.0.0

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Materialize CSS and Intercom)
Design Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Developer Tools
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Materialize CSS and Intercom

Materialize CSS Reviews

15 Top Bootstrap Alternatives For Frontend Developers in 2024
Material Design is a design language that combines classic principles of successful design with innovation and technology. One of the downsides of Materialize is that it does not support older versions of web browsers, and sometimes it does not handle certain nestings of components properly, resulting in an odd appearance.
Source: coursesity.com
9 Best Bootstrap Alternatives | Best Frontend Frameworks [2024]
Materialize is a modern responsive front-end framework based on the Material Design principles of Google. Material design is a design language created by Google, which combines traditional design methods with innovations and technology.
Source: hackr.io
Top 10 Best CSS Frameworks for Front-End Developers in 2022
Created by Google in 2014, Materialize is a responsive UI framework for websites and Android apps. It provides many ready-to-use components, classes, and starter templates. It is compatible with Sass and has a responsive layout based on Bootstrap’s 12-column grid format. The best part? Its extensive color palettes. So, if you want to work with Material Design (Google’s...
Source: hackr.io
15 Best CSS Frameworks: Professional Bootstrap and Foundation Alternatives
It’s specifically designed to help you develop faster using a standard template and customizable components. As the name suggests, Materialize is based on the basic principles of Material Design.
10 of the Best Bootstrap Alternatives
Materialize is a Design-inspired front-end framework that offers everything you need to create beautiful websites and apps. It includes a responsive grid system, CSS components, and animation libraries. Materialize is also easy to use and customizable, making it the perfect choice for any project. Furthermore, a single basic responsive framework across all phases minimizes...

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Materialize CSS should be more popular than Intercom. It has been mentiond 26 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Materialize CSS mentions (26)

  • Top 5 Best CSS Frameworks for Responsive Web Design in 2024
    Materialize is a modern CSS framework based on Google’s Material Design. It was created and designed by Google to provide a unified and consistent user interface across all its products. Materialize is focused on user experience as it integrates animations and components to provide feedback to users. - Source: dev.to / 8 months ago
  • Front-end Framework: Comparing Bootstrap, Foundation and Materialize
    Materialize was created by a team of developers at Google, inspired by the principles of Material Design. Material Design is a design language developed by Google that emphasizes tactile surfaces, realistic lighting, and bold, graphic interfaces. Materialize aims to bring these principles to web development by providing a framework with ready-to-use components and styles based on Material Design. - Source: dev.to / about 1 year ago
  • Took a web development job without much experience, am I doomed?
    If you wanna make it look nice use materialize css works great with Django templates. Source: about 2 years ago
  • Best 3 Bootstrap Alternatives
    You can also visit the Materialize website and GitHub repository which currently has garnered over 38k likes and has been forked over 4k times by developers. - Source: dev.to / about 2 years ago
  • All About Hacktober Fest 2022 You Need To Know
    This repository consists of files required to deploy a Web App or PWA created with Materialize Css. - Source: dev.to / over 2 years ago
View more

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

What are some alternatives?

When comparing Materialize CSS and Intercom, you can also consider the following products

Bootstrap - Simple and flexible HTML, CSS, and JS for popular UI components and interactions

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Tailwind CSS - A utility-first CSS framework for rapidly building custom user interfaces.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Foundation - The most advanced responsive front-end framework in the world

Drift - A messaging app that helps you grow your business.