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Zendesk VS Materialize CSS

Compare Zendesk VS Materialize CSS and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
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  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Materialize CSS logo Materialize CSS

A modern responsive front-end framework based on Material Design
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Materialize CSS Landing page
    Landing page //
    2021-10-14

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Materialize CSS features and specs

  • Responsive Design
    Materialize CSS provides a responsive grid system, making it easier to create layouts that work well on various screen sizes and devices.
  • Material Design
    Adheres to Google's Material Design principles, offering a modern and professional look that is consistent across web applications.
  • Component Variety
    Offers a wide range of pre-built components, including forms, buttons, cards, and navigation bars, which helps speed up development.
  • Customization
    Provides options to customize components using Sass, making it flexible for specific design needs.
  • Built-in JavaScript
    Includes built-in JavaScript components like modals, carousels, and tabs, which enhance functionality without requiring additional libraries.

Possible disadvantages of Materialize CSS

  • Learning Curve
    Although it follows Material Design guidelines, there is a learning curve associated with understanding and implementing its various components and classes.
  • File Size
    Including the full library can make your project heavier, affecting load times, especially for users on slower connections.
  • Customization Complexity
    While customizable, deeply customizing or overriding default styles can sometimes be complicated and time-consuming.
  • Dependency on jQuery
    Some components still rely on jQuery, adding to the library size and potentially conflicting with modern JavaScript practices.
  • Community Support
    Compared to larger frameworks like Bootstrap, Materialize CSS has a smaller community, which can result in fewer third-party resources and plugins.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Materialize CSS

Overall verdict

  • Materialize CSS is a good choice if you're looking for a framework that emphasizes Material Design and comes with a sleek, modern interface. It's particularly useful for developers who want to quickly integrate Google's design philosophy without delving into custom styling or layout creation.

Why this product is good

  • Materialize CSS is a front-end framework based on Material Design principles developed by Google. It provides a comprehensive set of UI components that help developers create visually appealing and responsive web applications quickly. The framework includes a variety of pre-styled components like buttons, forms, cards, and much more, which adhere to the Material Design guidelines. This consistency in design components helps ensure a cohesive and professional look across web applications. Additionally, it simplifies responsive design with a grid system that's easy to implement, and it comes with excellent documentation and a supportive community.

Recommended for

    Materialize CSS is recommended for teams and developers who prefer Google's Material Design aesthetic, are building applications with a focus on rapid UI development, and value consistency and ease of use. It's also great for projects where a pre-existing UI library speeds up the development process, such as prototypes, admin dashboards, or smaller web applications. However, for highly customized UI components or non-Material Design projects, other frameworks might be more suitable.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Materialize CSS videos

+ Add

Build A Travel Agency Theme With Materialize CSS 1.0.0

Category Popularity

0-100% (relative to Zendesk and Materialize CSS)

Zendesk

Materialize CSS

Customer Support
100 100%
Customer Support
0% 0
Design Tools
0 0%
Design Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Developer Tools
0 0%
Developer Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Materialize CSS

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Materialize CSS Reviews

15 Top Bootstrap Alternatives For Frontend Developers in 2024
Material Design is a design language that combines classic principles of successful design with innovation and technology. One of the downsides of Materialize is that it does not support older versions of web browsers, and sometimes it does not handle certain nestings of components properly, resulting in an odd appearance.
Source: coursesity.com
9 Best Bootstrap Alternatives | Best Frontend Frameworks [2024]
Materialize is a modern responsive front-end framework based on the Material Design principles of Google. Material design is a design language created by Google, which combines traditional design methods with innovations and technology.
Source: hackr.io
Top 10 Best CSS Frameworks for Front-End Developers in 2022
Created by Google in 2014, Materialize is a responsive UI framework for websites and Android apps. It provides many ready-to-use components, classes, and starter templates. It is compatible with Sass and has a responsive layout based on Bootstrap’s 12-column grid format. The best part? Its extensive color palettes. So, if you want to work with Material Design (Google’s...
Source: hackr.io
15 Best CSS Frameworks: Professional Bootstrap and Foundation Alternatives
It’s specifically designed to help you develop faster using a standard template and customizable components. As the name suggests, Materialize is based on the basic principles of Material Design.
Source: www.webdesignerdepot.com
10 of the Best Bootstrap Alternatives
Materialize is a Design-inspired front-end framework that offers everything you need to create beautiful websites and apps. It includes a responsive grid system, CSS components, and animation libraries. Materialize is also easy to use and customizable, making it the perfect choice for any project. Furthermore, a single basic responsive framework across all phases minimizes...
Source: thetechhacker.com

Social recommendations and mentions

Based on our record, Materialize CSS should be more popular than Zendesk. It has been mentiond 26 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Materialize CSS mentions (26)

  • Top 5 Best CSS Frameworks for Responsive Web Design in 2024
    Materialize is a modern CSS framework based on Google’s Material Design. It was created and designed by Google to provide a unified and consistent user interface across all its products. Materialize is focused on user experience as it integrates animations and components to provide feedback to users. - Source: dev.to / 9 months ago
  • Front-end Framework: Comparing Bootstrap, Foundation and Materialize
    Materialize was created by a team of developers at Google, inspired by the principles of Material Design. Material Design is a design language developed by Google that emphasizes tactile surfaces, realistic lighting, and bold, graphic interfaces. Materialize aims to bring these principles to web development by providing a framework with ready-to-use components and styles based on Material Design. - Source: dev.to / about 1 year ago
  • Took a web development job without much experience, am I doomed?
    If you wanna make it look nice use materialize css works great with Django templates. Source: about 2 years ago
  • Best 3 Bootstrap Alternatives
    You can also visit the Materialize website and GitHub repository which currently has garnered over 38k likes and has been forked over 4k times by developers. - Source: dev.to / about 2 years ago
  • All About Hacktober Fest 2022 You Need To Know
    This repository consists of files required to deploy a Web App or PWA created with Materialize Css. - Source: dev.to / over 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Materialize CSS, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bootstrap - Simple and flexible HTML, CSS, and JS for popular UI components and interactions

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Tailwind CSS - A utility-first CSS framework for rapidly building custom user interfaces.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Foundation - The most advanced responsive front-end framework in the world

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