Software Alternatives, Accelerators & Startups

Bootstrap VS Intercom

Compare Bootstrap VS Intercom and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Bootstrap logo Bootstrap

Simple and flexible HTML, CSS, and JS for popular UI components and interactions

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Bootstrap Landing page
    Landing page //
    2023-04-22
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Bootstrap features and specs

  • Responsive Design
    Bootstrap's grid system ensures that webpages are responsive and adapt to different screen sizes seamlessly.
  • Pre-designed Components
    Bootstrap comes with a variety of pre-designed components like buttons, forms, modals, and navigation bars that streamline the development process.
  • Cross-browser Compatibility
    Bootstrap ensures that your website will function correctly across different browsers, reducing the time spent on debugging issues related to browser inconsistencies.
  • Extensive Documentation
    The documentation is comprehensive and well-organized, making it easier for developers to understand and implement Bootstrap features quickly.
  • Community Support
    With a large and active community, finding help and resources related to Bootstrap development is relatively easy.
  • Customizable
    Bootstrap allows you to customize the default styles and components using Sass variables, making it adaptable to any project needs.
  • CDN Support
    Bootstrap can be included via Content Delivery Networks (CDN), which can help to speed up the initial load time of your web pages.

Possible disadvantages of Bootstrap

  • Uniform Look
    Websites built with Bootstrap often look similar because many developers use the default styles and components without customization.
  • Overhead
    Including the entire Bootstrap library can add unnecessary weight to your project if you only use a small fraction of its features.
  • Learning Curve
    For beginners, the extensive set of features and classes can be overwhelming and take some time to learn.
  • Dependency on jQuery
    Older versions of Bootstrap heavily rely on jQuery, which can be a disadvantage for projects that aim to minimize dependencies.
  • Specific Structure
    Bootstrap works best when you adhere to its predefined structure and classes, which can limit flexibility for more complex or unique designs.
  • Customization Challenges
    Deep customization can be difficult and time-consuming, especially if you need to override many default styles and behaviors.
  • Performance Issues
    Using a large number of Bootstrap components can lead to performance issues, particularly on lower-end devices.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Bootstrap videos

Is Bootstrap Still Worth It? -- 1 Design, 2 Code Bases.

More videos:

  • Review - BOOTSTRAP Review | Best CSS Library ?
  • Review - Should you use Bootstrap?

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Bootstrap and Intercom)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Design Tools
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Bootstrap and Intercom

Bootstrap Reviews

22 Best Bootstrap Alternatives & What Each Is Best For
Bootstrap alternatives are a suite of different tools and frameworks that web developers and designers employ for creating dynamic, responsive websites and applications. These tools, like Bootstrap itself, offer pre-written code for different elements of a website - from typography and buttons to navigation bars and image carousels - but each has its unique features and...
Source: thectoclub.com
15 Top Bootstrap Alternatives For Frontend Developers in 2024
UIKit is a modular front-end framework like Bootstrap and a Bootstrap competitor designed to develop fast and powerful web interfaces. You can utilize it with HTML or JavaScript based on your preference. It offers built-in support for right-to-left languages and includes an extensive library of components. This framework like Bootstrap provides a convenient solution for...
Source: coursesity.com
9 Best Bootstrap Alternatives | Best Frontend Frameworks [2024]
The only downside it has as compared to Bootstrap and Foundation is it is only a CSS framework, which means no JavaScript. So you will have to write your own JavaScript or Jquery to toggle your dropdowns or perform other basic interactionhttps://bulma.io/s of the sort. Overall it is a great alternative to Bootstrap, which is also being updated very frequently.
Source: hackr.io
Top 10 Best CSS Frameworks for Front-End Developers in 2022
Bootstrap is one of the most popular CSS frameworks globally and received instant popularity because of its responsive design. It was also the first framework that gave priority to mobile devices. With Bootstrap, there is no need for a separate design for mobile viewing. You just need to add the necessary classes, and the website will adapt to the screen size based on the...
Source: hackr.io
15 Best CSS Frameworks: Professional Bootstrap and Foundation Alternatives
This is why Bootstrap is by far the most popular framework on the market. All developers have heard of Bootstrap, and more than 80% of them say they are happy using it.

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Bootstrap seems to be a lot more popular than Intercom. While we know about 363 links to Bootstrap, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Bootstrap mentions (363)

  • Have I Been Pwned 2.0 is Now Live
    Not in the so distant past, when Bootstrapped themes were becoming the face of the Internet, a new framework came to town — TailwindCSS. The smart thing they did was introduced the framework with a few brilliant template and a lot of styled components. I bought the initial copy and does a lot of people. Those templates, TailwindUI.com (now TailwindCSS.com/plus)[1] became the gradien-y, dark-ish, glow-y design you... - Source: Hacker News / 19 days ago
  • How to Build a Blog with Laravel (& Send Slack Notifications)
    This will show the posts passed from the controller in a row of cards. Please notice that you are linking to Bootstrap’s CDN for easy styling. If there are no posts, a message on a card saying that there are no posts will be shown. - Source: dev.to / about 2 months ago
  • Overengineered Anchor Links
    Yeah, good point. It's kinda common to have a big footer. Examples: https://getbootstrap.com/, https://stake.us/ (casino) That way on desktop you could get away with a 50vh margin under the content and then another 50vh for the footer. - Source: Hacker News / 2 months ago
  • The 3 Best Python Frameworks To Build UIs for AI Apps
    FastHTML allows developers to build modern web applications entirely in Python without touching JavaScript or React. As its name implies, it is quicker to begin with FastHTML. However, it does not have pre-built UI components and styling. Getting the best out of this framework requires the knowledge of HTMX and UI styling using CSS libraries like Tailwind and Bootstrap. - Source: dev.to / 3 months ago
  • Tailwind CSS vs. Bootstrap: Which Framework is Better for Your Project?
    Bootstrap is one of the oldest and most established CSS frameworks, originally developed by Twitter in 2011. It takes a component-based approach to web development, providing a comprehensive collection of ready-to-use UI elements and prebuilt components. - Source: dev.to / 3 months ago
View more

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

What are some alternatives?

When comparing Bootstrap and Intercom, you can also consider the following products

Tailwind CSS - A utility-first CSS framework for rapidly building custom user interfaces.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Materialize CSS - A modern responsive front-end framework based on Material Design

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bulma - Bulma is an open source CSS framework based on Flexbox and built with Sass. It's 100% responsive, fully modular, and available for free.

Drift - A messaging app that helps you grow your business.