Software Alternatives, Accelerators & Startups

Material UI VS Intercom

Compare Material UI VS Intercom and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Material UI logo Material UI

A CSS Framework and a Set of React Components that Implement Google's Material Design

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Material UI Landing page
    Landing page //
    2023-07-24
  • Intercom Landing page
    Landing page //
    2023-07-05

Material UI

Pricing URL
-
$ Details
free
Release Date
-

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Material UI features and specs

  • Comprehensive Component Library
    Material UI offers a wide range of pre-built components that adhere to Google's Material Design guidelines, making it easier to build aesthetically pleasing user interfaces quickly.
  • Customizability
    Material UI components are highly customizable. Developers can easily adjust styles, themes, and behaviors to match specific project requirements.
  • Active Community and Support
    Material UI has a large and active community of developers. This means better support, frequent updates, and a wealth of resources like tutorials and documentation.
  • Improved Productivity
    The pre-built components and templates can greatly reduce the time and effort required to develop UI elements, thereby increasing development productivity.
  • Cross-Browser Compatibility
    Designed to work across multiple browsers, Material UI ensures a consistent user experience regardless of the platform.
  • Accessibility
    Material UI includes features that improve accessibility, conforming to WCAG guidelines to create more inclusive web applications.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of Material UI

Overall verdict

  • Material UI is considered a strong choice for developers who want to create applications with a modern and clean look, leveraging Google's Material Design principles. Its rich set of components and strong community support make it a reliable option for both small and large projects.

Why this product is good

  • Material UI (MUI) is a widely-used React component library that implements Google's Material Design guidelines, providing a consistent and modern aesthetic for web applications.
  • It offers a comprehensive set of customizable components, making it easier for developers to build responsive and visually appealing UIs.
  • MUI is well-documented and has a large community, which means plenty of third-party resources, tutorials, and support are available.
  • The library is continuously updated and maintained, ensuring compatibility with the latest versions of React and web standards.

Recommended for

  • Developers looking for a ready-to-use set of components adhering to Material Design, without sacrificing flexibility.
  • Projects requiring a quick development turnaround where a polished and professional UI is needed.
  • Teams that prefer not to spend extensive time on UI design and implementation while still achieving a high-quality look.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Material UI videos

Getting Started With Material-UI For React (Material Design for React)

More videos:

  • Review - Code Review: react-material-ui-datatable

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Material UI and Intercom)
Design Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Developer Tools
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using Material UI and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Material UI and Intercom

Material UI Reviews

  1. oliviertassinari

15 Top Bootstrap Alternatives For Frontend Developers in 2024
One of the highlighting features of this framework like Bootstrap is that it is based on Google's Material Design, offering a variety of reusable components that can be incorporated as needed. A major drawback of Material UI is its limitation to only React-based components. Additionally, it uses CSS-in-JS (a technique of writing CSS styling in JavaScript), which may not be...
Source: coursesity.com
React UI Components Libraries: Our Top Picks for 2023
Material-UI (MUI) is a fully loaded UI component library that offers a comprehensive set of UI tools to create and deploy new features at speed. It is one of the most powerful and popular UI component libraries out there with over 3.2 million downloads on npm a week, 78k stars on GitHub, 17k+ followers on Twitter, and 2.4k+ open-source contributors.
Source: kinsta.com
Top React component libraries (2021 edition)
For support, there’s plenty of free options like the Material-UI community, Stack Overflow, and GitHub. Material points technical questions to Stack Overflow, where more than 12.5k questions have been posted. GitHub is used exclusively as a bugs and feature requests tracker. On the paid side, Material-UI suggests purchasing a Tidelift subscription which offers “flexibility...
Source: retool.com
Comparing popular React component libraries
Unlike Ant Design, Material-UI offers built-in methods to style components. makeStyles() is useful, especially when your code starts to get big; it helps you find the element to style more quickly and makes the code more readable. The downside is that readability may degrade as a component grows. But overall, Material-UI is a strong, highly customizable library.
6 Best ReactJS based UI Frameworks
MaterialUI is a set of React Components that Implement the Google’s Material Design Guidelines. When it comes to predefined components especially UI, one important thing we need to find is how many UI widgets are available and whether these can be customized with configurations. Material-UI has all components that you need and it is very configurable with predefined color...
Source: medium.com

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Material UI seems to be a lot more popular than Intercom. While we know about 75 links to Material UI, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Material UI mentions (75)

  • Building Forms with zod and react-hook-form
    Material UI: Component library to style our form input fields. - Source: dev.to / about 2 years ago
  • Getting started with NextUI and Next.js
    These UI components and elements usually include Button, Navbar, Tooltip, Tab components, and more. Many UI libraries exist, including React Bootstrap, built on the popular Bootstrap CSS library, and Material-UI, one of the most popular UI component libraries for React. - Source: dev.to / over 2 years ago
  • Comparing React Component Libraries
    Material UI, the undisputed heavyweight champion on this list, was created according to Google’s Material Design guidelines. Launched in 2014, it currently has 71K stars, 23.9K forks, 2284 contributors, and 687K users on GitHub, indicating lots of active maintainers and a vibrant community. A large community also means that bugs are fixed faster. - Source: dev.to / almost 3 years ago
  • How to overwrite Material UI tooltip inline styles?
    I am currently developing a React component that leverages the Material UI Tooltip component. Within my component, I need to manually re-position the Mui Tooltip via the root popper element (MuiTooltip-popper). Source: about 3 years ago
  • Get value of MenuItem material ui
    I'm using Material UI for Menu and Menu Item.I'm trying to get the value of a menu item, but it doesn't work. Source: about 3 years ago
View more

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

What are some alternatives?

When comparing Material UI and Intercom, you can also consider the following products

Ant Design - An enterprise-class UI design language and React implementation with a set of high-quality React components, one of best React UI library for enterprises

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Bootstrap - Simple and flexible HTML, CSS, and JS for popular UI components and interactions

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Chakra UI - Simple, modular and accessible UI components for your React applications.

Drift - A messaging app that helps you grow your business.