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LiveAgent VS Timerfly

Compare LiveAgent VS Timerfly and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Timerfly

Timerfly records attendance, late marks, apps and websites from your team's computers, so you know who's working without chasing anyone. 14-day free trial.

Rating
0 reviews
Pricing
Paid Free trial $2.49 / Monthly (Starter, per user, billed yearly)
Alternatives Is it good?
Zoho Desk
Industry's first context-aware Helpdesk Software sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 17

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Timerfly
Website liveagent.com timerfly.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Paid Free trial $2.49 / Monthly (Starter, per user, billed yearly) Official pricing
Platforms
Browser Android iOS
Windows Mac Web
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Workforce Management Employee Management Team Management Employee Monitoring Time & Attendance Time Tracking Productivity +4

About LiveAgent and Timerfly

In their own words, as submitted to SaaSHub.

LiveAgent
Timerfly

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Timerfly shows you who's working, and on what, without chasing anyone. Install the small Timerfly app on your team's Windows or Mac computers. From then on, Timerfly records arrival and leaving time, hours at work, and which apps and websites were used, and sorts that time into productive,...

Read more about Timerfly

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Timerfly 12 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Automatic time tracking
    Desktop app for Windows and Mac records arrival, leaving and hours at work
  • Live team dashboard
    See who's working, idle, on a break or absent, on one page
  • Attendance tracking
    Late, left early and absent marked against each person's schedule, with grace minutes
  • Shift scheduling
    Weekly shifts, including night shifts that run past midnight
  • Leave and holidays
    Leave calendar with manager approval, company holidays and offline time
  • App and website tracking
    Productive, neutral and unproductive time, using rules you control
  • Optional screenshots
    Optional, can be blurred per company, department or person. No keystroke logging or screen recording
  • Alerts
    Email, Slack or Telegram when someone is late, idle too long or over the unproductive limit
  • Reports and Excel export
    Daily and weekly report emails, Excel export, monthly payroll attendance Excel
  • Projects and task timers
    Projects, tasks and timers, with read-only report links for clients
  • API and webhooks
    Public API and signed webhooks; works with Zapier, Make and n8n (Business)
  • Two-step sign-in
    Two-step sign-in (2FA); sign-in only from office IP addresses on Business

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Timerfly

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Timerfly yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Timerfly 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

No Timerfly videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Timerfly
100% 100%
Customer Support
0% 0%
0% 0%
Employee Management
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Productivity
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Timerfly.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Timerfly's answer:

Timerfly puts automatic attendance and productivity tracking in one small desktop app, priced for India (from ₹159 per person a month, billed yearly).

  • Late, left early and absent are marked automatically against each person's own schedule, including night shifts that run past midnight
  • Apps and websites are sorted into productive, neutral and unproductive using rules you control
  • Respectful by design: everyone sees their own day, screenshots are optional and can be blurred, and there's private time for personal use. No keystroke logging or screen recording
  • Alerts by email, Slack or Telegram within a minute

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

Timerfly's answer:

  • Attendance and productivity in one tool: attendance needs no register, and late marks, hours and app usage come from the same app
  • Leave, holidays and offline work (meetings, field visits) on one calendar with manager approval
  • Daily and weekly report emails, Excel export and a monthly payroll attendance Excel (Pro)
  • Public API and signed webhooks for Zapier, Make and n8n (Business)
  • Low per-user pricing, and a 14-day free trial with every feature, no card needed

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

Timerfly's answer:

Small and mid-size companies of 5–200 people whose team works on Windows or Mac computers: IT services, BPO and support centres, CA and accounting firms, agencies and back-office teams. Owners and managers use it to see attendance and work without chasing anyone; each employee sees their own day.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Timerfly. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Timerfly no reviews yet

View more

We have no reviews of Timerfly yet. Be the first one to post

Alternatives to LiveAgent and Timerfly

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