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DeskTime VS LiveAgent

Compare DeskTime VS LiveAgent and see what are their differences

DeskTime

DeskTime is a real-time automatic time tracking software that tracks and analyzes your productivity by sorting the different applications that you or our employees use into the categories “productive”, “unproductive” or “neutral”.

Rating
0 reviews
Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, DeskTime seems to be more popular. It has been mentioned 3 times since March 2021.

social mentions
3 vs 0
Time Tracking popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

DeskTime
LiveAgent
Website desktime.com liveagent.com
Pricing
Official pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms —
Browser Android iOS
Company — Startup from Slovakia · 2004
Listed in
Time Tracking Invoicing Project Management Time Management +1
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About DeskTime and LiveAgent

In their own words, as submitted to SaaSHub.

DeskTime
LiveAgent

No description of DeskTime yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

DeskTime 5 features
LiveAgent 32 features
  • Automatic Time Tracking
    DeskTime automatically tracks all computer usage, categorizing activities into productive, unproductive, and neutral time with minimal user intervention required.
  • Employee Performance Monitoring
    The tool provides insights into employee productivity, helping managers identify high performers and those who may need assistance.
  • Project Management
    DeskTime includes project time tracking features, allowing users to allocate time spent on specific tasks and projects, aiding in accurate client billing and project management.
  • Idle Time Detection
    DeskTime can recognize idle time when a user is away from their computer, ensuring more accurate productivity tracking.
  • Integrations
    The software integrates with other tools such as Trello, Asana, and Jira, enhancing its utility in a multi-tool workflow.

Possible disadvantages

  • Privacy Concerns
    Continuous monitoring of computer activity may raise privacy issues among employees who may feel they are being excessively scrutinized.
  • Cost
    DeskTime is a paid service with a subscription fee, which may not be affordable for all teams, particularly small businesses.
  • Learning Curve
    New users might find the wide array of features and settings overwhelming initially, necessitating a learning period to fully utilize the software.
  • Internet Dependent
    The tool requires an internet connection for real-time tracking and syncing data, which can be limiting for remote teams or in areas with unreliable internet.
  • Focus on Computer Activity
    DeskTime’s emphasis on computer-based activity may not accurately reflect productivity for roles requiring significant offline work or creative thinking that isn’t computer-based.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

DeskTime
LiveAgent

Overall verdict

  • DeskTime is generally considered a good tool for those looking to improve productivity and gain insights into time management. Its automated tracking and comprehensive reporting features are particularly appreciated by users. However, its suitability might depend on the specific needs of a business or individual, including their comfort level with monitoring software.

Why this product is good

  • DeskTime offers a range of features that cater to productivity tracking, such as automatic time tracking, project management, employee monitoring, and detailed analytics. It helps individuals and teams understand their work patterns, identify time drains, and increase overall efficiency. The tool is easy to set up and integrates well with popular project management and communication tools, making it versatile for various team environments.

Recommended for

    DeskTime is recommended for companies and individuals who want to optimize their work processes, manage time effectively, and enhance productivity. It is especially useful for remote teams, freelancers, and managers seeking to gain greater oversight of task completion and employee efficiency.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

DeskTime 3 videos + Add
LiveAgent 4 videos + Add

How to Start Using DeskTime – FAST! For Apple Users 2020

More videos

  • - Desktime Review: What You Need to Know Before You Sign Up for Desktime for Free
  • - What is Desktime? The Time Tracking and Productivity App - 2020

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
DeskTime
LiveAgent
100% 100%
Time Tracking
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Project Management
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing DeskTime and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using DeskTime and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

DeskTime no reviews yet
LiveAgent 5.0 · 2 reviews

View more

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

DeskTime 3 mentions
LiveAgent 0 mentions
  • Finding good software to use at home as a workaholic to effectively track my working hours.
    Hey check out an app called desktime.com. I record all the time and in which page you have spend how much time. Source: over 4 years ago
  • Any suggestion for an open-source or white label remote work monitoring tool?
    I am looking for an open-source or white label solution like Desktime or HubStaff (or many other similar). I wouldn't mind to pay license fees, but I want to be able to:. Source: over 4 years ago
  • DeskTrack Vs DeskTime
    DeskTime an app for time tracking, employee monitoring, and productivity analysis that integrates project management, employee monitoring, and productivity analysis. By sorting apps and web pages as “productive” or “unproductive”, this... Source: about 5 years ago

Tracking LiveAgent since Mar 2021.

Alternatives to DeskTime and LiveAgent

When comparing DeskTime and LiveAgent, you can also consider the following products.

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