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LiveAgent VS TextMe

Compare LiveAgent VS TextMe and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
TextMe

TextMe is a free calls and messaging application at both local and international levels.

TextMe Landing page
Rating
0 reviews
Alternatives Is it good?
SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, TextMe seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
0 vs 2
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 72

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
TextMe
Website liveagent.com go-text.me
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Communication Group Chat & Notifications Social & Communications Instant Messaging +1

About LiveAgent and TextMe

In their own words, as submitted to SaaSHub.

LiveAgent
TextMe

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of TextMe yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
TextMe 4 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Free Text and Calls
    TextMe allows users to send free SMS and make free calls to other TextMe users, which can help in reducing communication costs.
  • Cross-Platform Availability
    The app is available on both iOS and Android platforms, enabling users to communicate and access services regardless of their device type.
  • International Coverage
    TextMe facilitates the ability to send texts and make calls to international numbers, making it convenient for global communication.
  • User-friendly Interface
    The application boasts an intuitive and user-friendly interface, which makes it easy for users to navigate through various features.

Possible disadvantages

  • In-app Advertisements
    The free version of TextMe includes ads, which can be intrusive and may disrupt the user experience.
  • Limited Features without Premium
    Many of the app's enhanced features require a premium subscription, which could limit functionality for non-paying users.
  • Privacy Concerns
    As with many communication apps, there may be concerns regarding data privacy and how user data is managed or shared by the service.
  • Connection Issues
    Users occasionally report connection and call quality issues, which can affect the reliability of the service.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
TextMe

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of TextMe yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
TextMe 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

App review TEXTME free text and calling!!!

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
TextMe
100% 100%
Customer Support
0% 0%
0% 0%
Communication
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Group Chat & Notifications
100% 100%

Questions & Answers

As answered by people managing LiveAgent and TextMe.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and TextMe. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
TextMe no reviews yet

View more

We have no reviews of TextMe yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
TextMe 2 mentions

Tracking LiveAgent since Mar 2021.

  • Is there a service like google voice or skype so that i can give a tablet a 416 phone number that can receive calls and SMS/MMS?
    GoogleFU says this looks to be what you are after or at least similar https://go-text.me/. Source: over 3 years ago
  • Qobuz in non-supported countries (How to register and pay)
    On your phone download TextMe and create an account for it. Your textme phone number has to be in the US state where you're shipito address is (well maybe not but again, for safety's sake). Unfortunately it's not free to get a US... Source: over 5 years ago

Alternatives to LiveAgent and TextMe

When comparing LiveAgent and TextMe, you can also consider the following products.

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