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TextNow VS LiveAgent

Compare TextNow VS LiveAgent and see what are their differences

TextNow

TextNow is a mobile virtual network operator (MVNO) that provides a free phone service to users by using other cellular networks coverage.

TextNow Landing page
Rating
0 reviews
Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
EcholoN
EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Communication popularity
100% vs 0%
alternatives listed
160 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

TextNow
LiveAgent
Website enflick.com liveagent.com
Pricing —
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms —
Browser Android iOS
Company — Startup from Slovakia · 2004
Listed in
Communication Group Chat & Notifications Instant Messaging Social & Communications +1
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About TextNow and LiveAgent

In their own words, as submitted to SaaSHub.

TextNow
LiveAgent

No description of TextNow yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

TextNow 4 features
LiveAgent 32 features
  • Free Communication
    TextNow offers free texting and calling services using a WiFi connection, which can significantly reduce communication costs for users without traditional cellular plans.
  • Versatile Platform
    They provide apps for both iOS and Android, as well as a web-based interface, giving users flexibility in how they send texts and make calls.
  • Voicemail and Number Porting
    TextNow includes features like voicemail and the ability to port an existing phone number, making the transition to their service more seamless.
  • Ad-Supported Free Version
    Users can opt for a free tier that is ad-supported, providing essential services without any cost.

Possible disadvantages

  • Advertisement Intrusion
    The free version comes with advertisements, which can be disruptive and diminish the user experience.
  • Caller ID Limitations
    The caller ID may not display correctly or may appear as 'Unknown' when calling, which could be problematic in professional or urgent situations.
  • Quality of Calls
    Call quality might not be consistent, especially when relying on a weaker or less stable WiFi connection.
  • Privacy Concerns
    As with many free services, there are concerns regarding user data privacy, since the service is ad-supported which may involve data sharing with third-party advertisers.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

TextNow
LiveAgent

Overall verdict

  • Whether TextNow is good for you depends on your specific needs. It is generally well-regarded for those seeking budget-friendly telecommunications solutions. However, some users may experience issues related to customer service or occasional call quality, which can be significant depending on personal priorities.

Why this product is good

  • TextNow is a popular communication app offering free and low-cost phone services. It provides users with the ability to make calls, send texts, and access voicemail without a traditional cell phone plan. Many users appreciate its affordability, flexibility, and no-contract nature. Its additional features, such as Wi-Fi calling and compatibility with both iOS and Android devices, contribute to its appeal.

Recommended for

    TextNow is recommended for individuals looking for a cost-effective alternative to traditional cell phone plans, people who primarily use Wi-Fi for communication, and those who need a secondary phone number for privacy or business purposes.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

TextNow 3 videos + Add
LiveAgent 4 videos + Add

TextNow Review

More videos

  • Review - TextNow Wireless Mini Review
  • Review - My TextNow Wireless Experience Update Early 2019- Is It Worth it?

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
TextNow
LiveAgent
100% 100%
Communication
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Group Chat & Notifications
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing TextNow and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using TextNow and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

TextNow no reviews yet
LiveAgent 5.0 · 2 reviews

We have no reviews of TextNow yet. Be the first one to post

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Alternatives to TextNow and LiveAgent

When comparing TextNow and LiveAgent, you can also consider the following products.

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