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LiveAgent VS Shake

Compare LiveAgent VS Shake and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Is it good? Alternatives
Shake

Simple legal document creation

Shake Landing page
Rating
0 reviews
Is it good? Alternatives
SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 180

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Shake
Website liveagent.com web.shakelaw.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Visual Bug Reports Developer Tools Error Tracking QA +1

About LiveAgent and Shake

In their own words, as submitted to SaaSHub.

LiveAgent
Shake

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Shake yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Shake 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Convenience
    Shake allows users to generate legal documents quickly and easily, without needing to hire a lawyer or spend time drafting documents from scratch.
  • Cost-Effective
    Using Shake can be more affordable than traditional legal services, making it accessible for small businesses and individuals.
  • User-Friendly Interface
    The platform is designed to be intuitive, with a simple and clean interface that facilitates ease of use for non-legal professionals.
  • Customizable Templates
    Shake provides a range of templates that can be customized to fit specific user needs, offering flexibility for various legal scenarios.
  • Time-Saving
    By streamlining the document creation process, Shake can save users significant time compared to drafting contracts manually.

Possible disadvantages

  • Limited Scope
    Shake may not cover all legal document needs or jurisdictions, limiting its usefulness for more complex legal situations.
  • Lack of Legal Advice
    The platform provides documents but does not offer personalized legal advice, potentially leading to misunderstandings or misuse.
  • Customization Limitations
    Although templates are customizable, there may be limitations in tailoring documents for highly specialized or unique circumstances.
  • Dependence on Technology
    Users must rely on technology and internet access to utilize Shake, which can be a constraint in areas with limited connectivity.
  • Potential for Errors
    Without legal oversight, there's a risk of errors in documents that may not hold up in legal disputes or fully protect user interests.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Shake

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Shake is a beneficial tool for users seeking a straightforward, efficient, and cost-effective way to manage legal documents. It stands out due to its simplicity, accessibility, and usefulness for everyday legal documentation needs.

Why this product is good

  • Shake, accessible via web.shakelaw.com, is considered good because it provides users with the ability to create, sign, and manage legal documents easily. It offers a user-friendly interface and a variety of customizable templates that cater to individuals and small businesses. Shake simplifies the legal process by allowing users to understand and execute legal agreements without the need for extensive legal knowledge. Additionally, it allows for swift document sharing and signing online, making it convenient for parties involved.

Recommended for

  • Freelancers who need to generate contracts quickly.
  • Small business owners looking for affordable legal document solutions.
  • Individuals who require a simple platform for managing personal agreements.
  • Startups that need basic legal documentation without incurring high legal fees.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Shake 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Is Shake WORTH BUYING?! (Shake Review) + Joint

More videos

  • Review - Ounce of Shake Review
  • Review - 18 Shake Review 2018: Does It Really Work?

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Shake
100% 100%
Customer Support
0% 0%
0% 0%
Error Tracking
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Development
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Shake.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Shake. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Shake no reviews yet

View more

We have no reviews of Shake yet. Be the first one to post

Alternatives to LiveAgent and Shake

When comparing LiveAgent and Shake, you can also consider the following products.

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