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Marker.io VS LiveAgent

Compare Marker.io VS LiveAgent and see what are their differences

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Marker.io logo Marker.io

Visual feedback and bug reporting tool for websites

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Marker.io Landing page
    Landing page //
    2023-08-02

Collect website feedback from your team, clients, and users.

Get feedback with screenshots & technical metadata directly into your favorite project management tool.

Say goodbye to messy emails, spreadsheets and powerpoint. There is a better way!

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Marker.io

Website
marker.io
Pricing URL
Official Marker.io Pricing
$ Details
paid Free Trial $49.0 / Monthly (Up to 5 Users, Unlimited Integrations, Unlimited feedback)
Platforms
Browser Chrome OS Firefox Safari
Release Date
2017 June
Edit details

LiveAgent

Website
liveagent.com
Pricing URL
Official LiveAgent Pricing
$ Details
freemium $9.0 / Monthly (Small)
Platforms
Browser Android iOS
Release Date
2004 June
Edit details

Marker.io features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Marker.io videos

+ Add

Product tour

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Marker.io and LiveAgent)

Marker.io

LiveAgent

Visual Bug Reports
100 100%
Visual Bug Reports
0% 0
Customer Support
0 0%
Customer Support
100% 100
Visual Feeback
100 100%
Visual Feeback
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Marker.io and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Marker.io and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Marker.io and LiveAgent

Marker.io Reviews

Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
With this tool, users can convert screenshots from any website into a powerful bug report directly into your existing tools. Key features of Marker include screenshot annotation tools, shareable links and workflow integration. The tool can be integrated with tools such as Jira, Slack, Trello and Github (scrum and project management tools).
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Marker is a bug tracker tool built with a wide variety of options to collaborate different tools and get every attention of web developer totally. It can capture information pertaining to the environment from which the bug was noticed and this could be of acutest levels like zoom, pixel ratio and user agent. This reduces a lot of frustration and development time when...
Source: www.w2ssolutions.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Source: biz30.timedoctor.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
Source: financesonline.com

Social recommendations and mentions

Based on our record, Marker.io seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Marker.io mentions (7)

  • Show HN: Pain of Requesting Screen Recordings/Screenshots from Users
    This is a really nice note and solution of the problem. What is the difference from your competitor https://marker.io/? - Source: Hacker News / over 1 year ago
  • Looking for a self-hosted marker.io alternative (FOSS) - Open Source Visual Feedback and Bug Tracking / reporting tool for websites
    I'm looking for a free and/or open source self-hosted alternative to marker.io for visual bug tracking/reporting. Source: over 1 year ago
  • Best bug tracker for small team (1 full-time dev)?
    Also keep an eye on this discussion to make issue forms available on private repos. Until this is possible, marker.io & Linear are a solution. Source: almost 2 years ago
  • Distinguishing a painkiller from a vitamin
    I work for a really small startup ( https://marker.io ) that focuses on drastically improving website feedback workflows for agencies/ clients. In some cases agencies say:. Source: about 2 years ago
  • Share SaaS landing pages you loved recently for inspiration
    Obviously I'm biased and a bit self-promotional but we put so much work into it, that I'd love to get your feedback -> https://marker.io. Source: over 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Marker.io and LiveAgent, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Userback - Visual. Feedback. Fast. See any web page through your customers eyes with video screen capture and annotated screenshots.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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