Software Alternatives, Accelerators & Startups

Bird Eats Bug VS LiveAgent

Compare Bird Eats Bug VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Bird Eats Bug logo Bird Eats Bug

Saw a bug? Send an instant replay to engineers. It will come with console logs and everything. Developers will ❤️ you.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Bird Eats Bug Landing page
    Landing page //
    2023-09-17
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Bird Eats Bug features and specs

  • Ease of Use
    Bird Eats Bug features a user-friendly interface that makes it easy for non-technical team members to capture bug reports without needing extensive technical knowledge.
  • Comprehensive Bug Reports
    The tool automatically captures detailed context like console logs, network requests, and environmental information, reducing the back-and-forth between developers and testers.
  • Time-Saving
    Automated bug reporting tools like Bird Eats Bug streamline the process of capturing and documenting bugs, saving valuable time in the development cycle.
  • Integration Capabilities
    Bird Eats Bug integrates with popular project management tools such as Jira, GitHub, and Slack, allowing seamless workflow integration.
  • Collaboration
    Facilitates better communication between team members with sharable bug reports, enhancing team collaboration and productivity.

Possible disadvantages of Bird Eats Bug

  • Cost
    Bird Eats Bug is a paid tool, which could be a drawback for smaller teams or startups with tight budgets.
  • Learning Curve
    While generally user-friendly, some users might still experience a learning curve in understanding all the features and functionalities.
  • Performance Impact
    Recording and capturing detailed reports can sometimes lead to performance hits, especially on less powerful devices.
  • Dependency on Integrations
    The tool's effectiveness heavily relies on its integrations with other project management and communication tools. If these integrations fail or are not available for a particular service, the workflow could be disrupted.
  • Privacy Concerns
    Capturing detailed logs and session information could raise privacy concerns, especially in environments with sensitive data.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Bird Eats Bug videos

Bird Eats Bug Review

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Bird Eats Bug and LiveAgent)
Error Tracking
100 100%
0% 0
Customer Support
0 0%
100% 100
QA
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Bird Eats Bug and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Bird Eats Bug and LiveAgent

Bird Eats Bug Reviews

We have no reviews of Bird Eats Bug yet.
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LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Bird Eats Bug seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Bird Eats Bug mentions (9)

  • Ask HN: Is there a tool / product that enables commenting on HTML elements?
    Our QA team uses https://birdeatsbug.com for testing and reporting bugs internally. Think it's similar to jam.dev that others have suggested. - Source: Hacker News / over 2 years ago
  • 12 Great Free Tools For Developers in 2022
    Bird Eats Bug — is an indispensable service for any developer (after all, everybody has bugs). Thanks to Bird you will get more information about the problems and detailed steps to fix them (including screenshots and screen recordings), which will save time and resources when making bug reports. - Source: dev.to / almost 3 years ago
  • Looking for Engineers - Remote (UTC-4/+4)
    We are Bird Eats Bug, an early stage, VC backed tech startup (fully remote), founded 2019 in Berlin, currently counting 12 people. Source: about 3 years ago
  • I made a 1-click screen recording tool - got 20 registered users.
    Your talking about something like this right? https://birdeatsbug.com it’s a screen recorder specifically for reporting bugs. Source: about 3 years ago
  • Ask HN: Who is hiring? (February 2022)
    Bird Eats Bug | DevOps, Backend, Javascript Engineers | Remote in Europe | Full-time | https://birdeatsbug.com We are Bird Eats Bug, an early stage, VC backed tech startup (fully remote), founded 2019 in Berlin, currently counting 12 people. At Bird, we're solving a problem that is a pain for many, costs the industry billions and something we've probably all experienced at some point - software bugs. - Source: Hacker News / about 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Bird Eats Bug and LiveAgent, you can also consider the following products

Disbug - Bug reporting tool that records screen and posts to Jira along with console & network logs

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Instabug - The top apps in the world rely on Instabug for beta testing, user engagement and crash reporting.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.