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LiveAgent VS Remote.com

Compare LiveAgent VS Remote.com and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Remote.com

Were creating a new standard in global HR, enabling every business to access better payroll, tax, benefits and compliance solutions.

Remote.com Landing page
Rating
0 reviews
Pricing
Freemium Free trial $299 / Annually
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Remote.com seems to be more popular. It has been mentioned 147 times since March 2021.

social mentions
0 vs 147
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Remote.com
Website liveagent.com remote.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Freemium Free trial $299 / Annually Official pricing
Platforms
Browser Android iOS
Web Browser Google Chrome Safari +1
Company Startup from Slovakia · 2004 Startup from the United States · 100 - 249 employees · 2019
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
HRMS And Payroll Software Hiring And Recruitment HR Management HR Tools Payroll Outsourcing Contractor Workforce Management Freelancer Insurance Employee Compensation +5

About LiveAgent and Remote.com

In their own words, as submitted to SaaSHub.

LiveAgent
Remote.com

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Remote helps companies of all sizes employ global teams for a low flat rate. We handle payroll, taxes, benefits, options, and compliance in countries around the world. With legal and HR experts in every country, Remote offers an easy-to-use solution for your global team while providing the...

Read more about Remote.com

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Remote.com 10 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Contractor Management
    Onboard contractors quickly and safely with localized contracts
  • Contractor Management
    Pay contractors on time in their local currency with zero exchange fees
  • Contractor Management
    Manage all employment documents in our secure platform
  • Contractor Management
    Automatically generate 1099s for US contractors
  • Employer of Record
    Onboard, pay, and manage contractors and employees in one secure platform
  • Employer Of Record
    Competitive benefits packages tailored to each country
  • Employer of Record
    Get support from local HR and legal experts, no third-party delays
  • Payroll Management
    Consolidate payroll processing across multiple countries
  • Payroll
    Ensure compliance with ever-changing local payroll regulations
  • Payroll
    Reduce costs by centralizing payroll management

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Remote.com

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Remote.com is considered a good solution for companies aiming to streamline and simplify the complexities involved with global remote hiring and employment. However, its effectiveness can depend on the specific needs of a company, budget allocations, and the locations of the employees.

Why this product is good

  • Remote.com is a platform designed for managing global remote employment, which offers services such as global payroll, benefits management, taxes, compliance, and more. It is especially beneficial for companies looking to hire international talent without needing to set up local entities. The platform handles complex employment issues and legal requirements, making it easier for employers to manage remote teams across different countries.

Recommended for

  • Businesses looking to hire and manage employees in multiple countries
  • Companies that want to ensure compliance with local employment laws and regulations
  • Organizations seeking to provide competitive benefits packages to a global workforce
  • Startups and small to medium-sized enterprises that need a cost-effective way to expand their global reach

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Remote.com 4 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Remote Overview

More videos

  • Demo - Contractor Management
  • Review - A Remote.com Review
  • Tutorial - Remote.com Account Setup | Remote Full Tutorial | Remote HR

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Remote.com
100% 100%
Customer Support
0% 0%
0% 0%
Hiring And Recruitment
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Job Boards
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Remote.com.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Remote.com. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Remote.com no reviews yet

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Remote.com 147 mentions

Tracking LiveAgent since Mar 2021.

  • How do I hire and pay EU developers?
    Some options include payment through a system like remote.com, direct payment of the whole gross salary to employee's private account (employee would pay their personal tax - not sure if possible in all countries) or the employee can... Source: almost 3 years ago
  • Has anyone successfully had a visa approved via Remote.com in Spain (probably via highly skilled worker visa)
    I'm currently exploring visa options to live and work in Spain. One option I have is via a new job, the company in question has no legal entity in Spain and instead uses Remote.com but my lawyer has some reservations about this kind of... Source: almost 3 years ago
  • Remote Debuts New Platform to Power Global-First Business Growth
    Remote, the leader in building, managing, and supporting globally distributed workforces, today announced its vision to help companies and individuals fully realize the benefits of the global economy. Remote’s Global HR Platform... Source: almost 3 years ago

View more

Alternatives to LiveAgent and Remote.com

When comparing LiveAgent and Remote.com, you can also consider the following products.

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