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LiveAgent VS OpenStack

Compare LiveAgent VS OpenStack and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
OpenStack

OpenStack software controls large pools of compute, storage, and networking resources throughout a datacenter, managed through a dashboard or via the OpenStack API.

OpenStack Landing page
Rating
0 reviews
Pricing
Open source
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, OpenStack seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
0 vs 2
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
OpenStack
Website liveagent.com openstack.org
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Open source
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Cloud Computing Cloud Infrastructure VPS Cloud Hosting +1

About LiveAgent and OpenStack

In their own words, as submitted to SaaSHub.

LiveAgent
OpenStack

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of OpenStack yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
OpenStack 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Open Source
    OpenStack is open source, which means there is no licensing fee and a broad community of users and developers contributes to its development and support.
  • Flexibility
    It supports a wide variety of hardware and software, allowing organizations to customize their cloud infrastructure to meet specific needs.
  • Scalability
    OpenStack can scale horizontally, allowing organizations to add or remove resources as their needs change, effectively managing large pools of compute, storage, and networking resources.
  • Vendor Neutrality
    Being vendor-neutral, OpenStack offers flexibility to avoid vendor lock-in and choose from a wide range of compatible technologies and service providers.
  • Community Support
    A large and active community provides extensive documentation, forums, and support, which can be very helpful for troubleshooting and development.

Possible disadvantages

  • Complexity
    Setting up and managing OpenStack can be complex and requires a significant level of expertise, which may necessitate specialized training for staff.
  • Performance Overhead
    Being a feature-rich platform, it often involves more performance overhead compared to other simpler, more streamlined services.
  • Resource Intensive
    OpenStack can be resource-intensive in terms of CPU, memory, and storage, which might not be suitable for all organizations, especially smaller ones with limited resources.
  • Interoperability Issues
    Integrating OpenStack with existing systems and third-party tools can sometimes present challenges, especially when dealing with legacy infrastructure.
  • Evolving Platform
    The platform is constantly evolving, which can be both a pro and a con. Keeping up to date with the latest releases and changes can be time-consuming and may require ongoing maintenance.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
OpenStack

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • OpenStack can be an excellent choice for businesses and enterprises looking to deploy a cloud infrastructure, particularly if they value flexibility, scalability, and control over their environment. Being open-source, it also offers cost advantages compared to proprietary solutions, provided the organization has the necessary expertise to manage and maintain it. However, it may be challenging for smaller teams without dedicated IT resources due to its complexity and the steep learning curve associated with its deployment and management.

Why this product is good

  • OpenStack is a popular open-source cloud computing platform that enables users to build and manage both public and private clouds. It offers a flexible and scalable solution for organizations that need to handle large amounts of data and infrastructure. OpenStack is developed by a vast community of developers and organizations, ensuring continuous improvement and adaptation to new technologies. It supports a wide range of APIs, which allows for customization and integration with other services and tools.

Recommended for

    OpenStack is particularly recommended for large enterprises, organizations with skilled IT teams, academic institutions, and service providers that need a highly customizable and scalable cloud solution. It's also a great fit for entities with specific compliance requirements or those that need to run a private cloud with tailored configurations.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
OpenStack 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

OpenStack Summit Primer, The Who, What, Why and How of OpenStack

More videos

  • Review - Red Hat OpenStack Platform GPU use case
  • Review - Performance Analysis Review for Production OpenStack Private Cloud in SaaS

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
OpenStack
100% 100%
Customer Support
0% 0%
0% 0%
Cloud Computing
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
VPS
100% 100%

Questions & Answers

As answered by people managing LiveAgent and OpenStack.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and OpenStack. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
OpenStack no reviews yet

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
OpenStack 2 mentions

Tracking LiveAgent since Mar 2021.

  • Learn OpenStack by Example: Part 1 - Install DevStack
    In my first post, I looked into what is OpenStack and how, if done right, can be quite a powerful ally in our cloud deployment strategies. In this post, I want to start looking at how we can create an application to learn the basics and... - Source: dev.to / over 5 years ago
  • Learn OpenStack by examples: Part 0 - Summary and Goals
    While searching for solutions and documentation on the various problems I've come across, I would often see references to OpenStack and it got my curiosity going. What is OpenStack? What services does it offer and who owns it? How do I... - Source: dev.to / over 5 years ago

Alternatives to LiveAgent and OpenStack

When comparing LiveAgent and OpenStack, you can also consider the following products.

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