Software Alternatives, Accelerators & Startups

Microsoft Azure VS LiveAgent

Compare Microsoft Azure VS LiveAgent and see what are their differences

Microsoft Azure logo Microsoft Azure

Windows Azure and SQL Azure enable you to build, host and scale applications in Microsoft datacenters.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Microsoft Azure Landing page
    Landing page //
    2023-04-10
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Microsoft Azure features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Microsoft Azure videos

Building your first Azure Blockchain Workbench application

More videos:

  • Review - How does Microsoft Azure work?
  • Review - Microsoft Azure Overview
  • Review - Introduction to Azure Blockchain Workbench
  • Review - Bots and Azure Blockchain Workbench
  • Tutorial - What Is Azure? | Microsoft Azure Tutorial For Beginners | Microsoft Azure Training | Simplilearn

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Microsoft Azure and LiveAgent)
Cloud Computing
100 100%
0% 0
Customer Support
0 0%
100% 100
Cloud Infrastructure
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Microsoft Azure and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Microsoft Azure and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Azure and LiveAgent

Microsoft Azure Reviews

Top 15 MuleSoft Competitors and Alternatives
The Azure API Management platform has over a million APIs for modernizing legacy apps to adopting API-first strategies from on-premises to multi-cloud. Thousands of the world’s largest enterprises use the solution to build, secure, and scale API initiatives.
20 Best Free Website Hosting (July 2023)
New users can usually receive a free site credit at the largest cloud services like Microsoft Azure, Amazon Web Services, and Google Cloud Platform to get started. However, when these free credits expire, cloud products can be quite expensive and out of the price range of many projects.
AWS vs Azure Which is best for your career?
This course provides the key knowledge required to prepare for Exam AZ-204: Developing Solutions for Microsoft Azure. You will learn how to develop and deploy cloud applications on Azure using various Azure services.
Top 10 Best Container Software in 2022
Tool Cost/Plan Details: There is no upfront cost. Azure does not charge for cluster management. It charges only for what you use. It has Pricing for nodes model. Based on your container needs, you can get the price estimator through Container Services calculator.
Top 50 Cheapest Cloud Services Providers | Affordable Cloud Hosting
With direct competitors like AWS, Microsoft Azure has been one of the most preferred and also cheapest cloud services providers. The plan that Azure submit depends on the services a business seeks to access. Azure cloud platform includes over 200 products and cloud services to assist businesses in bringing new solutions to life—to solve today’s challenges and create the...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Microsoft Azure seems to be more popular. It has been mentiond 65 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft Azure mentions (65)

  • Setting Up a Windows 11 Virtual Machine with Azure on a MacOs
    The first step in creating a virtual machine is getting a Microsoft account. Once you have a Microsoft account click this link to create an Azure free trial account. Click on the "Try Azure for free" button. This takes you to the page below. - Source: dev.to / about 1 month ago
  • How To Create Windows 11 Virtual Machine in Azure
    Before you start, ensure you have an active Azure subscription, if you don't have one, Click here to create a free account. - Source: dev.to / 2 months ago
  • The 2024 Web Hosting Report
    A VM is the original “hosting” product of the cloud era. Over the last 20 years, VM providers have come and gone, as have enterprise virtualization solutions such as VMware. Today you can do this somewhere like OVHcloud, Hetzner or DigitalOcean, which took over the “server” market from the early 2000’s. Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft's Azure also offer VMs, at a less... - Source: dev.to / 4 months ago
  • Deploying flask app to Kubernetes using Minikube
    Before deploying the application with Kubernetes, you need to containerize the application using docker. This article shows how to deploy a Flask application on Ubuntu 22.04 using Minikube; a Kubernetes tool for local deployment for testing and free offering. Alternatively, you can deploy your container apps using Cloud providers such as GCP(Google Cloud), Azure(Microsoft) or AWS(Amazon). - Source: dev.to / 4 months ago
  • Advanced Backup and Disaster Recovery Strategies
    Consider cloud storage services for offsite storage and automation (Azure, AWS, GCP). - Source: dev.to / 9 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Microsoft Azure and LiveAgent, you can also consider the following products

Amazon AWS - Amazon Web Services offers reliable, scalable, and inexpensive cloud computing services. Free to join, pay only for what you use.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DigitalOcean - Simplifying cloud hosting. Deploy an SSD cloud server in 55 seconds.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Linode - We make it simple to develop, deploy, and scale cloud infrastructure at the best price-to-performance ratio in the market.Sign up to Linode through SaaSHub and get a $100 in credit!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.