LiveAgent VS GoodNotes

Compare LiveAgent VS GoodNotes and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Alternatives Is it good?

Rating: 0 reviews

Alternatives Is it good?

Gruvi.ai

Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, GoodNotes seems to be more popular. It has been mentioned 5 times since March 2021.

social mentions: 0 vs 5
Customer Support popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	GoodNotes
Website	liveagent.com	goodnotes.com
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	—
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	—
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Note Taking Task Management Todos Project Management +1

About LiveAgent and GoodNotes

In their own words, as submitted to SaaSHub.

LiveAgent

GoodNotes

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

GoodNotes 6 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Handwriting Recognition
GoodNotes offers OCR (Optical Character Recognition), making handwritten notes searchable and easily convertible to text.
User-Friendly Interface
The application features an intuitive and well-organized interface, making it easy for users to navigate and use.
Cross-Platform Syncing
GoodNotes allows for seamless synchronization across multiple devices, including iOS and macOS, ensuring your notes are always up to date.
Variety of Paper Templates
The app offers a wide array of paper templates and covers, allowing users to customize their notebooks according to their needs.
Collaboration Tools
GoodNotes supports collaborative note-taking, allowing multiple users to work on a single document simultaneously.
Annotation Features
Users can annotate PDFs, images, and other documents, making it versatile for different types of note-taking and review.

Possible disadvantages

Platform Limitation
GoodNotes is currently available only on iOS and macOS platforms, limiting its accessibility for users on other operating systems.
No Audio Recording
Unlike some other note-taking apps, GoodNotes does not offer an audio recording feature, which could be a downside for users who like to sync notes with lectures or meetings.
Learning Curve
Although the interface is user-friendly, some of the advanced features can have a steep learning curve for new users.
Subscription Model
While GoodNotes offers a variety of features, it comes with a subscription cost, which may be a consideration for budget-conscious users.
File Size
Notes and documents in GoodNotes can become quite large, potentially taking up substantial storage space on your device.
Limited Cloud Storage
Although GoodNotes supports iCloud syncing, it does not offer integration with other popular cloud storage services like Google Drive or Dropbox out-of-the-box.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

GoodNotes

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

GoodNotes is highly regarded among note-taking apps, particularly for iPad users who benefit from its extensive features optimized for using the Apple Pencil. While primarily designed for iOS devices, it offers a solid option for digital note-taking with its wide range of functionalities and continued updates that enhance user experience.

Why this product is good

GoodNotes is widely appreciated for its intuitive user interface, robust organizational tools, and advanced note-taking features. It provides users with the ability to write and sketch naturally using a stylus, as well as the capability to import, annotate, and export documents in various formats. Its synchronization across devices through iCloud allows for seamless access to notes from multiple locations, making it convenient for students, professionals, and creatives alike.

Recommended for

Students who want a reliable digital notebook for organizing class notes, especially those with an iPad and Apple Pencil.
Professionals looking for a powerful tool to manage meeting notes, planning, and document annotations.
Creatives who require a versatile app for sketching, brainstorming, and conceptual work.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

GoodNotes 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

GoodNotes

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing LiveAgent and GoodNotes.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and GoodNotes. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

GoodNotes no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

15 Best Notability Alternatives 2022
rigorousthemes.com · May 2022

Automatically sync your note to the cloud to ensure the updated versions are always available on your app. GoodNotes allows you to import files, take photos, scan documents, and weave them into your notes to make them...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions

GoodNotes 5 mentions

Tracking LiveAgent since Mar 2021.

Dislike recent update on speech notes regarding UI
Add your feedback to the support thread on goodnotes.com. Source: over 3 years ago
Some links work, some don't
There's a share.goodnotes.com link and others are just goodnotes.com. I could only get one notebook to have the fist link a few months ago and it works for viewing it online on Windows on any browser, the other one just takes me to a... Source: over 4 years ago
Paid opportunity for USF students!
GoodNotes App is looking for Content Creators to help us build up study materials on our new platform- GoodNotes Community. GoodNotes is a digital note taking app- check us out here. We have just launched an exciting new product within... Source: almost 5 years ago

Alternatives to LiveAgent and GoodNotes

When comparing LiveAgent and GoodNotes, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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Evernote
Bring your life's work together in one digital workspace. Evernote is the place to collect inspirational ideas, write meaningful words, and move your important projects forward.

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Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

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OneNote
Get the OneNote app for free on your tablet, phone, and computer, so you can capture your ideas and to-do lists in one place wherever you are. Or try OneNote with Office for free.

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Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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RedNotebook
RedNotebook is a software that format, tag and search entries and add pictures, links and customizable templates, spell check notes, and export to plain text, HTML, Latex or PDF.

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