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LiveAgent VS Cyclr

Compare LiveAgent VS Cyclr and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Cyclr

Powerful SaaS integration toolkit for SaaS developers - create, amplify, manage and publish native integrations from within your app with Cyclr's flexible Embedded iPaaS.

Cyclr Cyclr Website
Rating
5.0 · 2 reviews
Pricing
Paid Free trial
Alternatives Is it good?
SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Cyclr seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
0 vs 2
user rating
5.0 vs 5.0
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Cyclr
Website liveagent.com cyclr.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Paid Free trial Official pricing
Platforms
Browser Android iOS
Browser REST API
Company Startup from Slovakia · 2004 2015
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Integrations Platform As A Service Monitoring Tools SaaS Management API Integration Data Integration Integrations Marketplace SaaS +4

About LiveAgent and Cyclr

In their own words, as submitted to SaaSHub.

LiveAgent
Cyclr

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Cyclr is a SaaS integration toolkit for SaaS platforms and app developers, providing a complete solution to serve your customers integration needs -- all from within your application. Cyclr enables you to deliver integrations to 100s of popular apps and services with low-code and low engineering...

Read more about Cyclr

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Cyclr 6 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Pre-built Connectors
    +400
  • Embedded Integration Marketplace
  • Low Code Integration Builder
  • SOC 2 Type 2 Accreditation
  • Private Cloud Deployments
  • Proxy API

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Cyclr

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Cyclr is generally considered a good solution for businesses looking to streamline their processes and improve data integration across various platforms. Its robust features and user-centric design make it a competitive option in the iPaaS market.

Why this product is good

  • Cyclr is an integration platform as a service (iPaaS) that allows users to connect and automate workflows across multiple applications and services. It is known for its user-friendly drag-and-drop interface, extensive library of pre-built connectors, and flexibility in creating custom integrations. Businesses often choose Cyclr for its ease of use, scalability, and ability to reduce manual data entry and improve operational efficiency.

Recommended for

    Cyclr is recommended for small to medium-sized businesses and companies seeking to automate their processes without needing extensive technical expertise. It is particularly beneficial for those who need to connect multiple SaaS tools and want a reliable and scalable solution for managing data flows and integrations.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Cyclr 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

No Cyclr videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Cyclr
100% 100%
Customer Support
0% 0%
0% 0%
Data Integration
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Web Service Automation
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Cyclr.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Cyclr. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Cyclr 5.0 · 2 reviews

View more

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Cyclr 2 mentions

Tracking LiveAgent since Mar 2021.

  • Swagger Alternative: Tired of UI Limitations? Top 10 API Clients!
    Cyclr provides embedded integration solutions specifically for SaaS and app vendors, offering a complete customer services solution. - Source: dev.to / over 1 year ago
  • Automating update of contacts via FTP
    Other good solutions with similar features would be PieSync, Automate.io, Zapier, Cyclr, Workato. All of these app integrations allow you to connect your Mailchimp account with your SaaS app (in your case with your database). Source: over 5 years ago

Alternatives to LiveAgent and Cyclr

When comparing LiveAgent and Cyclr, you can also consider the following products.

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