Software Alternatives, Accelerators & Startups

Intercom VS Cyclr

Compare Intercom VS Cyclr and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Cyclr logo Cyclr

Powerful SaaS integration toolkit for SaaS developers - create, amplify, manage and publish native integrations from within your app with Cyclr's flexible Embedded iPaaS.
Visit Website
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Cyclr Cyclr Website
    Cyclr Website //
    2024-08-06

Cyclr is a SaaS integration toolkit for SaaS platforms and app developers, providing a complete solution to serve your customers integration needs -- all from within your application. Cyclr enables you to deliver integrations to 100s of popular apps and services with low-code and low engineering overhead. Cyclr also handle all the updates, cutting development teams integration maintenance overhead.

Integrations are created using a drag and drop designer, enabling members of your wider teams (customer success, sales and support) to build and publish new integrations and workflows in minutes.

Integrations can then be published directly into your application so your users can self-serve. This can be achieved by building your own UI on top of Cyclr's fully featured API, or through deploying their white-labelled and completely customisable embedded marketplace.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Cyclr features and specs

  • Pre-built Connectors
    +400
  • Embedded Integration Marketplace
  • Low Code Integration Builder
  • SOC 2 Type 2 Accreditation
  • Private Cloud Deployments
  • Proxy API

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Cyclr videos

No Cyclr videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Intercom and Cyclr)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
CRM
100 100%
0% 0
Integrations Platform As A Service

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Cyclr

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Cyclr Reviews

  1. Moshe Strugano | Moshe Strugano and Co Law Firm
    Best platform to use

    This is the best platform to use. You can rely on this platform for different kind of work. Highly recommended


7 Best Zapier Alternatives to Meet Your Integration Needs
With Cyclr, you can use the APIs and SDKs made available by the apps in your techstack that you want to integrate — so you don't have to create your own from scratch. Cyclr offers a variety of capabilities ranging from authentication and authorization to storage and processing so you can design your desired integration flows.
The 7 Best Embedded iPaaS Solutions to Consider for 2024
Description: Cyclr is a UK-based provider of embedded Integration Platform as a Service (iPaaS) solutions. The vendor offers a white-labeled, low-code approach to offering in-app integrations for end-users. Cyclr touts a global user base and helps its customers enhance their native connectivity suites while simplifying the creation and deployment method. Flexible deployment...
13 data integration tools: a comparative analysis of the top solutions
Cyclr is an embedded integration technology ideal for enhancing SaaS platforms and applications. It improves the speed and satisfaction of customer integration needs directly from the application.
Source: blog.n8n.io
Best iPaaS Softwares
Cyclr is an embedded integration toolkit (iPaaS) empowering SaaS applications to rapidly expand their in-app integration capabilities. Create powerful integration workflows and automations using our low-code toolkit, including a drag and drop interface for building integrations between your platform and hundreds of third-party applications.
Source: iotbyhvm.ooo

Social recommendations and mentions

Based on our record, Intercom should be more popular than Cyclr. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Cyclr mentions (1)

  • Automating update of contacts via FTP
    Other good solutions with similar features would be PieSync, Automate.io, Zapier, Cyclr, Workato. All of these app integrations allow you to connect your Mailchimp account with your SaaS app (in your case with your database). Source: about 4 years ago

What are some alternatives?

When comparing Intercom and Cyclr, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Boomi - The #1 Integration Cloud - Build Integrations anytime, anywhere with no coding required using Dell Boomi's industry leading iPaaS platform.

Drift - A messaging app that helps you grow your business.

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.