LiveAgent VS CliPlace

Compare LiveAgent VS CliPlace and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Rating: 5.0 · 1 review
Pricing: Freemium Free trial

EcholoN

EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored

Which is more popular?

user rating: 5.0 vs 5.0
Customer Support popularity: 100% vs 0%
alternatives listed: 240+ vs 11

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	CliPlace
Website	liveagent.com	cliplace.com
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	Freemium Free trial Official pricing
Platforms	Browser Android iOS	Web
Company	Startup from Slovakia · 2004	2020
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Customer Service Help Desk And Ticketing Self Service Support Ticketing System +1

About LiveAgent and CliPlace

In their own words, as submitted to SaaSHub.

LiveAgent

CliPlace

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

CliPlace 6 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Notifications
Notification of ticket status changes or added comments from the support team
Customer portal
Personal account of the client with the maximum information on his tickets, contracts, knowledge base
Сreation and management of tickets
Ability for the client to manage his tickets and add notes
Knowledge Base in Context
Educate your customers with right content in right time
Access management
Grant access to all your contacts or select chosen
Communication history
Customer personal portal with communication history

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

CliPlace

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of CliPlace yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

CliPlace 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

CliPlace

100% 100%

Customer Support

0% 0%

98% 98%

Customer Service

2% 2%

100% 100%

Help Desk

0% 0%

98% 98%

Help Desk And Ticketing

2% 2%

Questions & Answers

As answered by people managing LiveAgent and CliPlace.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and CliPlace. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

CliPlace 5.0 · 1 review

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

CliPlace helps me improve customer support
SaaSHub review

· Nov 2021

We set a goal to increase the level of customer support. After customer surveys, we realized that they need to be aware of their own tickets. This feature is absent in HubSpot. We found an alternative - CliPlace...

Alternatives to LiveAgent and CliPlace

When comparing LiveAgent and CliPlace, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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HelpJuice
Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

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Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

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HiOperator
HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.

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Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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Customer Service Academy by Freshdesk
Become a customer service expert with video lessons 🎓

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