CliPlace Reviews and details

Screenshots and images

Features & Specs

1. Notifications

   Notification of ticket status changes or added comments from the support team

2. Customer portal

   Personal account of the client with the maximum information on his tickets, contracts, knowledge base

3. Сreation and management of tickets

   Ability for the client to manage his tickets and add notes

4. Knowledge Base in Context

   Educate your customers with right content in right time

5. Access management

   Grant access to all your contacts or select chosen

6. Communication history

   Customer personal portal with communication history

Badges

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<a href='https://www.saashub.com/cliplace?utm_source=badge&utm_campaign=badge&utm_content=cliplace&badge_variant=color&badge_kind=approved' target='_blank'><img src="https://cdn-b.saashub.com/img/badges/approved-color.png?v=1" alt="CliPlace badge" style="max-width: 150px;"/></a>

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Reviews

1. 

   Issa

   · CCO at MagneticOne · about 3 years ago
    

   CliPlace helps me improve customer support

   We set a goal to increase the level of customer support. After customer surveys, we realized that they need to be aware of their own tickets. This feature is absent in HubSpot. We found an alternative - CliPlace ticket portal. This contributes greatly to our goal.

   👍 Pros:    Сustomer ticket management|Access settings|Quick update|Ticket reply and commenting|Upload attachments|Branding portal

   👎 Cons:    Few access configurations|Without deals control|Slow support|Unfinished knowledge base

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