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Customer Service Academy by Freshdesk VS CliPlace

Compare Customer Service Academy by Freshdesk VS CliPlace and see what are their differences

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Customer Service Academy by Freshdesk logo Customer Service Academy by Freshdesk

Become a customer service expert with video lessons 🎓

CliPlace logo CliPlace

Customer Self-Service Portal for HubSpot
  • Customer Service Academy by Freshdesk Landing page
    Landing page //
    2023-09-16
  • CliPlace Landing page
    Landing page //
    2022-09-13

The customer self-service portal for HubSpot allows customers to manage tickets themselves, view change history, and add notes to tickets. Our customer portal is a convenient tool that improves the quality of support.

Customer Service Academy by Freshdesk features and specs

No features have been listed yet.

CliPlace features and specs

  • Notifications: Notification of ticket status changes or added comments from the support team
  • Customer portal: Personal account of the client with the maximum information on his tickets, contracts, knowledge base
  • Сreation and management of tickets: Ability for the client to manage his tickets and add notes
  • Knowledge Base in Context: Educate your customers with right content in right time
  • Access management: Grant access to all your contacts or select chosen
  • Communication history: Customer personal portal with communication history

Category Popularity

0-100% (relative to Customer Service Academy by Freshdesk and CliPlace)

Customer Service Academy by Freshdesk

CliPlace

Customer Support
65 65%
Customer Support
35% 35
Customer Service
36 36%
Customer Service
64% 64
Help Desk
58 58%
Help Desk
42% 42
CRM
100 100%
CRM
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Customer Service Academy by Freshdesk and CliPlace

Customer Service Academy by Freshdesk Reviews

We have no reviews of Customer Service Academy by Freshdesk yet.
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CliPlace Reviews

  1. CliPlace helps me improve customer support

    We set a goal to increase the level of customer support. After customer surveys, we realized that they need to be aware of their own tickets. This feature is absent in HubSpot. We found an alternative - CliPlace ticket portal. This contributes greatly to our goal.

    👍 Pros:    Сustomer ticket management|Access settings|Quick update|Ticket reply and commenting|Upload attachments|Branding portal
    👎 Cons:    Few access configurations|Without deals control|Slow support|Unfinished knowledge base

What are some alternatives?

When comparing Customer Service Academy by Freshdesk and CliPlace, you can also consider the following products

Sherlock - Sherlock provides insights on user engagement for product makers.

App Samurai - App Samurai is a mobile marketing technology company providing pinpoint solutions with in-house technologies.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Clickky's Self-Serve Platform - A self-serve platform to make mobile app promotion easy

Helpy - The spread of the covid-19 slows down with Helpy

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

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