LiveAgent VS Blockfolio

Compare LiveAgent VS Blockfolio and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)
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Rating: 0 reviews
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Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Blockfolio seems to be more popular. It has been mentioned 43 times since March 2021.

social mentions: 0 vs 43
Customer Support popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	Blockfolio
Website	liveagent.com	blockfolio.com
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	—
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	—
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Cryptocurrencies Cryptocurrency Investment Portfolio Reporting Trading +1

About LiveAgent and Blockfolio

In their own words, as submitted to SaaSHub.

LiveAgent

Blockfolio

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

Blockfolio 6 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Comprehensive Portfolio Tracking
Blockfolio offers extensive portfolio tracking features, allowing users to monitor their cryptocurrency investments across multiple platforms and exchanges in one place.
Real-time Price Updates
The app provides real-time price updates for a wide array of cryptocurrencies, ensuring that users always have the most current market data.
Customizable Alerts
Users can set up customizable alerts to get notifications on specific price movements, helping them take timely action on their trades.
News Integration
Blockfolio includes a news feed that aggregates important news articles and updates about various cryptocurrencies, providing valuable information directly within the app.
User-Friendly Interface
The interface is intuitive and easy to navigate, making it accessible for both novice and experienced cryptocurrency investors.
Security
Blockfolio prioritizes user security and does not require users to connect their wallets or share private keys, minimizing risk.

Possible disadvantages

Manual Entry Required
Users need to manually input their transactions and holdings, which can be time-consuming and prone to human error.
Limited Exchange Integration
Although Blockfolio supports multiple exchanges, it does not integrate with all platforms, which can be a limitation for some users.
Lack of Advanced Trading Features
The app is primarily focused on tracking and does not offer advanced trading features or the ability to execute trades directly within the platform.
Performance Issues
Some users have reported performance issues such as lagging and crashing, particularly when tracking a large number of cryptocurrencies.
Privacy Concerns
While Blockfolio emphasizes security, some users may still have concerns about sharing their portfolio details with a third-party service.
Notifications
Notifications can sometimes be delayed or fail to trigger, which can be critical for users who rely on real-time alerts for trading decisions.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

Blockfolio

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

Blockfolio is generally regarded as a good tool, especially for users who want an easy and effective way to track their cryptocurrency investments. However, consideration of the current status and operability of FTX is important as of late 2023.

Why this product is good

Blockfolio, now known as FTX (after being acquired by FTX Trading Ltd.), is popular for its comprehensive portfolio tracking and management features. It offers a user-friendly interface, supports a wide range of cryptocurrencies, and provides timely news updates and price alerts. These features make it appealing for those who like a consolidated view of their crypto assets and wish to stay updated on market trends.

Recommended for

Crypto enthusiasts looking for a straightforward portfolio management tool, as well as those who appreciate receiving market news and price alerts. It is also suitable for beginners due to its simple and intuitive interface.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

Blockfolio 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

Blockfolio

100% 100%

Customer Support

0% 0%

Cryptocurrencies

100% 100%

Help Desk

0% 0%

Crypto

100% 100%

Questions & Answers

As answered by people managing LiveAgent and Blockfolio.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Blockfolio. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

Blockfolio no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

7 Best Crypto Portfolio Trackers for 2021 (Tried & Tested)
zabo.com · Jan 2021

BlockfolioBlockfolio's mobile-first design has always been a differentiatorFrom left to right: Blockfolio Signal, Markets and Asset Detail viewsKuberaAll your financial assets in one place. A thing of beauty!DeltaLeft...
Best Cryptocurrency Portfolio Trackers 2021 – Altcoin Management Apps
captainaltcoin.com · Dec 2020

Delta is slowly taking over the leading role from Blockfolio in becoming the number 1 mobile cryptocurrency tracker. Delta currently supports no importing APIs from exchanges, and it has no desktop version, but both...
Blockfolio Alternatives: Best Portfolio Apps Similar to Blockfolio
coincodex.com · Jan 2020

Blockfolio is undoubtedly one of the leaders when it comes to cryptocurrency portfolio apps. The app has achieved immense popularity in the cryptocurrency space thanks to its comprehensive suite of features. One of...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions

Blockfolio 43 mentions

Tracking LiveAgent since Mar 2021.

Official LTO Feed on FTX App! 👀
We’re bringing back our official feed on FTX App! 🥳 🙌. Source: over 4 years ago
Crypto.com vs Robinhood?
The FTX app (https://blockfolio.com) has SHIB and other crypto for 8% apy. Source: over 4 years ago
BTC rates?
FTX.com is the exchange. Go to blockfolio.com. FTX bought Blockfolio and rebranded as FTX. They are two separate products. On the App stores FTX.us is the exchange/website and FTX is the interest account and is mobile only. It's... Source: over 4 years ago

Alternatives to LiveAgent and Blockfolio

When comparing LiveAgent and Blockfolio, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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CoinMarketCap
Crypto-currency market capitalizations.

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Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

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CoinGecko
CoinGecko is a free to use web-based and mobile application that provides financial market data for more than 2000 digital currencies.

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Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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CoinStats
CoinStats is a cryptocurrency research and portfolio tracker, that allows to access market data on over 3000 cryptocurrencies, track bitcoin and altcoin investments.

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