Software Alternatives & Startups
Register | Login

LiveAgent VS AskSpot

Compare LiveAgent VS AskSpot and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Promote on VibeVoted
Alternatives Is it good?
AskSpot

AskSpot gives online stores two AI agents that sell and support: product advice, order questions and support tickets across chat, email and marketplaces, in 200+ languages.

Rating
0 reviews
Pricing
Paid Free trial $290 / Monthly (AI Chat Agent, 1,250 AI conversations)
Promote on VibeVoted
Alternatives Is it good?
SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored

Which is more popular?

Customer Support popularity
99% vs 1%
alternatives listed
240+ vs 16

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
AskSpot
Website liveagent.com askspot.io
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Paid Free trial $290 / Monthly (AI Chat Agent, 1,250 AI conversations) Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 Startup from Poland · 1 - 9 employees
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
AI Chatbots Customer Support Customer Service Live Chat eCommerce Tools AI Agents AI +4

About LiveAgent and AskSpot

In their own words, as submitted to SaaSHub.

LiveAgent
AskSpot

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

AskSpot is an AI agent platform for e-commerce. It gives online stores two AI agents that sell and support across website chat, email helpdesks and marketplace inboxes - in 200+ languages, 24/7. The AI Chat Agent sits on the storefront and works like a trained salesperson. It searches the store's...

Read more about AskSpot

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
AskSpot 3 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • AI Chat Agent
    Product search, recommendations and comparisons from the store catalogue, shown as product cards
  • AI Inbox Agent
    Categorises and resolves helpdesk and marketplace tickets or drafts replies
  • Languages
    200+ languages, replies in the customer's language

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
AskSpot

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of AskSpot yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
AskSpot 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

No AskSpot videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
AskSpot
99% 99%
Customer Support
1% 1%
100% 100%
Help Desk
0% 0%
0% 0%
Live Chat
100% 100%
99% 99%
Customer Service
1% 1%

Questions & Answers

As answered by people managing LiveAgent and AskSpot.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

AskSpot's answer:

AskSpot is built only for e-commerce. Instead of answering from general AI knowledge, it works from the store's own catalogue, orders and policies: it searches and compares products like a trained salesperson, answers order questions after verifying the shopper, and resolves or drafts replies to helpdesk and marketplace tickets. One platform covers both the storefront (AI Chat Agent) and the support inbox (AI Inbox Agent), in 200+ languages.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

AskSpot's answer:

Because it sells as well as supports. According to AskSpot, the AI Chat Agent handles up to 80% of shopper chats on its own and the AI Inbox Agent resolves up to 51% of support tickets without a person, cutting customer-service workload by up to 50%. Pricing is public (from $290 a month with 1,250 AI conversations included), there is a 7-day free trial without a credit card, go-live typically takes 3-5 working days, and data stays in EU data centres and is never used to train external models.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

AskSpot's answer:

Online stores and e-commerce brands with large or technical catalogues, several markets or marketplace channels (Allegro, Amazon), and the e-commerce and customer service teams who answer the same product and order questions every day - from specialist shops to marketplaces with tens of thousands of chats a month.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

AskSpot's answer:

AskSpot was founded in 2022 in Kraków, Poland. We saw online stores losing sales because shoppers could not get a quick, expert answer about the product they were looking at, while support teams spent their days on repetitive order questions. So we built AI agents designed for how e-commerce works - selling on the storefront and supporting in the inbox. Today AskSpot is used by 100+ online stores across Europe and handles 300,000+ customer conversations a month.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

AskSpot's answer:

Generative AI (large language models) grounded in each store's own data, hosted in EU data centres on Microsoft Azure and Google Cloud. The chat is a lightweight JavaScript widget; integrations run through platform and helpdesk APIs (Shopify, WooCommerce, Magento, PrestaShop, Zendesk, Freshdesk, Thulium, Allegro, Amazon and others), with a daily product-feed sync.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

AskSpot's answer:

  • Morele.net
  • PHH Group (pigu.lt, 220.lv, kaup24.ee, hobbyhall.fi)
  • Militaria.pl
  • Senetic
  • Ogrodosfera
  • KODANO
  • 4FIZJO
  • Konesso
  • EZ Living Furniture
  • Meblobranie

User comments

Share your experience with using LiveAgent and AskSpot. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
AskSpot no reviews yet

View more

We have no reviews of AskSpot yet. Be the first one to post

Alternatives to LiveAgent and AskSpot

When comparing LiveAgent and AskSpot, you can also consider the following products.

Loading...