AskSpot
AskSpot gives online stores two AI agents that sell and support: product advice, order questions and support tickets across chat, email and marketplaces, in 200+ languages.
A startup from Poland.
AskSpot gives online stores two AI agents that sell and support: product advice, order questions and support tickets across chat, email and marketplaces, in 200+ languages.
A startup from Poland.
This page is designed to help you find out whether AskSpot is good and if it is the right choice for you.
AskSpot is an AI agent platform for e-commerce. It gives online stores two AI agents that sell and support across website chat, email helpdesks and marketplace inboxes - in 200+ languages, 24/7.
The AI Chat Agent sits on the storefront and works like a trained salesperson. It searches the store's catalogue, recommends and compares products, shows them as product cards and helps the shopper to checkout. It also answers order-status questions once the shopper confirms their order number and email, and hands the conversation to the team when a person is needed. Shoppers can search by photo or voice.
The AI Inbox Agent connects to helpdesks such as Zendesk, Freshdesk and Thulium and to marketplace inboxes like Allegro and Amazon. It reads incoming tickets, categorises them, pulls the order data and either resolves the ticket or drafts a reply for the team to review.
According to AskSpot, the AI Chat Agent handles up to 80% of shopper chats on its own and the AI Inbox Agent resolves up to 51% of support tickets without a person, cutting customer-service workload by up to 50%. It is used by 100+ online stores in Europe and handles 300,000+ customer conversations a month.
Integrations: Shopify, WooCommerce, Magento, PrestaShop, BigCommerce, OpenCart, IdoSell, Shoper, AtomStore, RedCart, Zendesk, Freshdesk, Thulium, Allegro, Amazon, BaseLinker, Klaviyo and any system with an API. Answers come from the store's own data; data stays in EU data centres and is never used to train external models; a GDPR data processing agreement is included.
Pricing: AI Chat Agent from $290 / EUR 250 a month (1,250 AI conversations included), AI Inbox Agent from $150 / EUR 120 a month plus a per-ticket fee. 7-day free trial, no credit card.
Listed in
AI Chat Agent
Product search, recommendations and comparisons from the store catalogue, shown as product cards
AI Inbox Agent
Categorises and resolves helpdesk and marketplace tickets or drafts replies
Languages
200+ languages, replies in the customer's language
AskSpot is built only for e-commerce. Instead of answering from general AI knowledge, it works from the store's own catalogue, orders and policies: it searches and compares products like a trained salesperson, answers order questions after verifying the shopper, and resolves or drafts replies to helpdesk and marketplace tickets. One platform covers both the storefront (AI Chat Agent) and the support inbox (AI Inbox Agent), in 200+ languages.
Because it sells as well as supports. According to AskSpot, the AI Chat Agent handles up to 80% of shopper chats on its own and the AI Inbox Agent resolves up to 51% of support tickets without a person, cutting customer-service workload by up to 50%. Pricing is public (from $290 a month with 1,250 AI conversations included), there is a 7-day free trial without a credit card, go-live typically takes 3-5 working days, and data stays in EU data centres and is never used to train external models.
Online stores and e-commerce brands with large or technical catalogues, several markets or marketplace channels (Allegro, Amazon), and the e-commerce and customer service teams who answer the same product and order questions every day - from specialist shops to marketplaces with tens of thousands of chats a month.
AskSpot was founded in 2022 in Kraków, Poland. We saw online stores losing sales because shoppers could not get a quick, expert answer about the product they were looking at, while support teams spent their days on repetitive order questions. So we built AI agents designed for how e-commerce works - selling on the storefront and supporting in the inbox. Today AskSpot is used by 100+ online stores across Europe and handles 300,000+ customer conversations a month.
Generative AI (large language models) grounded in each store's own data, hosted in EU data centres on Microsoft Azure and Google Cloud. The chat is a lightweight JavaScript widget; integrations run through platform and helpdesk APIs (Shopify, WooCommerce, Magento, PrestaShop, Zendesk, Freshdesk, Thulium, Allegro, Amazon and others), with a daily product-feed sync.
We have collected here some useful links to help you find out if AskSpot is good.
Check the traffic stats of AskSpot on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of AskSpot on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of AskSpot's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of AskSpot on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
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