LiveAgent VS 3commas

Compare LiveAgent VS 3commas and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Alternatives Is it good?

Rating: 5.0 · 1 review
Pricing: Open source

Alternatives Is it good?

SysAid

SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, 3commas seems to be more popular. It has been mentioned 51 times since March 2021.

social mentions: 0 vs 51
user rating: 5.0 vs 5.0
Customer Support popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	3commas
Website	liveagent.com	3commas.io
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	Open source Official pricing
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	Startup from Canada · 10 - 19 employees · 2017
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Cryptocurrency Trading Cryptocurrency Investment Cryptocurrencies Crypto Trading +2

About LiveAgent and 3commas

In their own words, as submitted to SaaSHub.

LiveAgent

3commas

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

3commas 7 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

User-friendly Interface
3Commas offers an intuitive and easy-to-navigate interface that caters to both novice and experienced traders.
Automated Trading Bots
The platform provides various automated trading bots, such as DCA, GRID, and options bots, which help users maximize their trading opportunities.
Wide Exchange Support
3Commas supports a broad range of cryptocurrency exchanges, enabling users to trade across multiple platforms from a single interface.
Smart Trade Terminal
The smart trade terminal allows users to set advanced trading strategies, including trailing stop loss and take profit, which can help optimize gains and limit losses.
Social Trading Features
Users can follow and copy the trades of successful traders through the social trading features, offering a way to learn and potentially profit from experienced traders' strategies.
Portfolio Management
The platform offers comprehensive portfolio management tools, enabling users to track and analyze their asset performance in real-time.
Mobile App
3Commas offers a mobile app, giving users the flexibility to manage their trades and monitor the market on-the-go.

Possible disadvantages

Subscription Costs
The platform operates on a subscription basis, which may be expensive for some users, particularly those just starting out in trading.
Learning Curve
While user-friendly, some of the more advanced features and strategies may have a steep learning curve for novice traders.
Reliance on API
Users need to grant API access to their exchange accounts, which carries inherent risks in terms of security and privacy.
Market Dependency
Automated trading bots perform based on market conditions; during highly volatile or low-liquidity periods, the bots may not perform as expected.
Limited Free Features
The free plan offers very limited functionality, pushing users towards paid subscriptions to access the more useful features and tools.
Technical Issues
Like any software platform, users may occasionally encounter technical issues such as bugs, system outages, or slow performance.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

3commas

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

Overall, 3Commas is considered a reputable platform with a solid track record in the crypto trading community. Many users appreciate its user-friendly interface, comprehensive feature set, and continuous updates. However, like any trading platform, success depends heavily on how effectively you utilize its tools and strategies.

Why this product is good

3Commas is a popular cryptocurrency trading platform known for offering a wide range of tools for both novice and experienced traders. It provides features such as automated trading bots, smart trade terminal, portfolio management, and more. These tools aim to optimize trading strategies, minimize risks, and maximize profits, making it attractive for users looking to enhance their trading capabilities.

Recommended for

3Commas is recommended for cryptocurrency traders who are looking for automation to improve their trading strategies. It is suitable for both beginners who are interested in simplified trading solutions and experienced traders who wish to leverage advanced features like trading bots and detailed analytics.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

3commas 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

3commas

100% 100%

Customer Support

0% 0%

Cryptocurrencies

100% 100%

Help Desk

0% 0%

Cryptocurrency Trading

100% 100%

Questions & Answers

As answered by people managing LiveAgent and 3commas.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and 3commas. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

3commas 5.0 · 1 review

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

10 BEST Crypto Trading Bots for Automated Trading (2023)
www.guru99.com · May 2023

3Commas is committed to helping traders reap maximum profit success by minimizing investor risks and limiting exposure to losses. With no need to install additional software and already integrated across a large...
3commas
SaaSHub review

· Nov 2022

easy to use
10 Best Crypto Bots
barterify.org · Aug 2022

One of the best bots for buying cryptocurrency and its transactions, which is active in a completely intelligent way in short-term, medium-term, and long-term transactions, is the 3Commas. This robot has a very simple...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions

3commas 51 mentions

Tracking LiveAgent since Mar 2021.

Show HN: I built an AI portfolio manager and entrusted it with $50k
Is your crypto only EFT traded or anything like https://3commas.io/ in it? - Source: Hacker News / 9 months ago
Show HN: Stock assessment from multiple AIs (Building in Public)
Pretty cool. I've been wondering about DO: https://undervalued.ai/analysis/DOCN how can they keep going with AWS and GCP. Would be cool to pick 10 sample portfolios and keep running them thru this 24/7 with fake money and publish how... - Source: Hacker News / over 1 year ago
🌟 Cyber Monday is here - 💸 Get 50% off annual subscriptions to our feature-packed Pro and Expert plans
Choose your plan: https://3commas.io/. Source: almost 3 years ago

Alternatives to LiveAgent and 3commas

When comparing LiveAgent and 3commas, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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Cryptohopper
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Coinrule empowers traders to compete with professional algorithmic traders and hedge funds.

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Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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TradeSanta
Trade Santa is a cloud software platform that automates crypto trading strategies. Cryptocurrency trading bots are available for Binance, Huobi, Upbit, Bittrex, Bitfinex, and Hitbtc.

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