Software Alternatives, Accelerators & Startups
Register | Login

Intercom VS Confluence

Compare Intercom VS Confluence and see what are their differences

UserGuiding
Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Confluence logo Confluence

Confluence is content collaboration software that changes how modern teams work
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Confluence Landing page
    Landing page //
    2024-08-12

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Confluence features and specs

  • Integration with Atlassian Ecosystem
    Confluence integrates seamlessly with other Atlassian products like Jira, Bitbucket, and Trello, making it an excellent choice for teams already using these tools.
  • Real-time Collaboration
    Confluence offers real-time collaboration features, including editing, commenting, and task assignments, which enhance team productivity and communication.
  • Document Management
    With version control, easy-to-use templates, and a robust search function, Confluence excels in document management and organization.
  • Customization Options
    It provides numerous customization options including themes, templates, and plugins to suit the specific needs of different teams and projects.
  • Enterprise-Grade Security
    Confluence offers advanced security features such as data encryption, user permissions, and compliance with industry standards, making it suitable for enterprises.

Possible disadvantages of Confluence

  • Complexity for New Users
    The abundance of features can make Confluence overwhelming for new users, creating a steep learning curve.
  • Cost
    Confluence can be expensive, particularly for larger teams or when advanced features and additional plugins are required.
  • Performance Issues
    Users have reported performance issues, such as slow load times, especially with large documents or extensive use of add-ons.
  • Customization Can Be Time-Consuming
    While customization is a strength, it can also be time-consuming to set up and maintain, particularly for non-technical users.
  • Limited Offline Access
    Confluence's functionality is limited without an internet connection, which can be a drawback for teams needing constant access to documents and collaboration tools.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Confluence videos

+ Add

Confluence Cloud Product Demo 2019

More videos:

  • Demo - Atlassian Confluence Demonstration Video
  • Review - (2016) Introduction to Confluence: Create, share, and collaborate on projects in one place

Category Popularity

0-100% (relative to Intercom and Confluence)

Intercom

Confluence

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
CRM
100 100%
CRM
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

Share your experience with using Intercom and Confluence. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Confluence

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Confluence Reviews

Top 10 Notion Alternatives for 2025 and Why Teams Are Choosing Ledger
Confluence is great for documentation-heavy teams, especially when paired with other Atlassian products like Jira. But as a standalone collaboration tool, it lacks the fluidity and connected workflows that many modern teams need.
Source: www.ledgerteams.com
11 Popular Knowledge Management Tools to Consider in 2025 
Confluence is a web-based collaboration tool developed by Atlassian. It allows teams to create, store, and organize information in one place. This can include project documentation, meeting notes, how-to guides, and company policies.
Source: knowmax.ai
Best Gitbook Alternatives You Need to Try in 2023
Confluence is a collaboration tool from Atlassian that focuses on remote-ready teams that need to organize content. It has a built-in editor and allows for version control, making it easy to track changes and collaborate with team members. Confluence also has a wide range of templates and add-ons available, allowing users to add all types of documents for a knowledge base....
Source: www.archbee.com
Best 25 Software Documentation Tools 2023
Confluence is the perfect way to collaborate with your team. Is a web-based team collaboration and documentation tool. It helps teams work together, share information and create documentation in a centralized and organized manner. It's a platform that allows the team to create, edit, and organize content such as documents, pages, blogs and multimedia.
Source: www.uphint.com
Introduction to Doxygen Alternatives In 2021
Confluence is a tool in the innovation stack category of project management. In Confluence, it is easy to capture the details which is often lost in email inboxes and shared network drives due to the fact that it is easy to browse, update, as well as use.
Source: www.webku.net

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Confluence mentions (0)

We have not tracked any mentions of Confluence yet. Tracking of Confluence recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Confluence, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.

Drift - A messaging app that helps you grow your business.

Slack - A messaging app for teams who see through the Earth!

Loading...