Software Alternatives, Accelerators & Startups

Intercom VS Acuity

Compare Intercom VS Acuity and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Acuity logo Acuity

Looking for accounting for your SaaS company? We can help.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Acuity Landing page
    Landing page //
    2022-05-02

You need an expert who speaks your language. We’re fluent.

Whether you’re in the startup stage, the growth stage, or somewhere in between, we’re in the business of answering the specific needs of SaaS companies like yours.

Need to figure out CAC or LTV? Need to model out the next 24 months? Or just need some financial statements to get your taxes done? We work with hundreds of SaaS companies to keep them running smoothly.

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Acuity

Website
acuity.co
$ Details
freemium $449.0 / Monthly (Get your time back with personalized weekly bookkeeping support)
Release Date
2004 August

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Acuity videos

Acuity Scheduling Review & Best Practices for Using an Appointment Scheduling App

More videos:

  • Review - Acuity Review - with Tom Vasel
  • Review - Appointment Setting Software Review - Acuity vs Calendly

Category Popularity

0-100% (relative to Intercom and Acuity)
Customer Support
100 100%
0% 0
Appointments and Scheduling
CRM
100 100%
0% 0
Accounting
0 0%
100% 100

User comments

Share your experience with using Intercom and Acuity. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Acuity

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Acuity Reviews

Top 10 Shedul Alternatives for Successful Salon Management
Acuity accommodates all the worthy features that can assist the Salon to boost their business and manage their admin tasks so that you can focus on the other core operations and give excellent assistance to your customers. Check out its key features below:
Source: salonist.io

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Acuity mentions (0)

We have not tracked any mentions of Acuity yet. Tracking of Acuity recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Acuity, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Bench - Bench is the online bookkeeping service.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pilot - Focus on your business, knowing that our expert bookkeepers, aided by software superpowers, are taking care of your books.

Drift - A messaging app that helps you grow your business.

Letsfind - Letsfind is a fast, easy-to-use, ad-free way to create online (meeting) polls.