The Best Help Desk Software in 2020

1

JitBit Helpdesk

JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.

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2

HelpScout

HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers. Instead, HelpDesk works mostly through personal email.

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3

Jira Service Desk

Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional functionality can be added when Jira Service Desk is paired with other Atlassian tools, like Confluence.

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4

Salesforce Service Cloud

Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your support technicians need to spend on the phone with callers, not only making the customers happy, but also giving your support team more time to focus on complex problems.

#Help Desk #Customer Support #Customer Service

5

Zendesk Support

Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk Chat. For knowledge base implementation and other self-serve options, look to Zendesk Guide. For advanced reporting, there is Zendesk Explore.

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6

Zoho Desk

Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated with a ticket in one tab, making it easy for your support agents to jump in and out as needed, without losing context.

#Customer Service #Help Desk #Customer Support 1 social mentions