Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
TIMIFY
ManageEngine RecoveryManager Plus
Heroku Enterprise
Lastpass
SECDO
Traverse Monitoring
Kernel for Exchange Server Recovery
Zen Planner
TIMIFY bridges the gap between offline and online: it’s available to businesses and their staff 24/7, regardless of time zones and physical business hour restrictions. Services are end-to-end online bookable, in real time. Integrating the software to a business’ existing IT infrastructure, synchronisation with existing calendars, and access to cross platform mobile and tablet access are all possible. Further more, TIMIFY offers tools to manage customers, employees, and resources, effortlessly and transparently. The benefits for the business owner: a cost efficient workflow, optimised time management, and a way of communicating that fosters customer loyalty.
TIMIFY offers a basic, free of charge version; Premium and Enterprise versions with significantly expanded functionality and customisations are also available.
The Munich based company was founded in 2012 under the leadership of CEO Andreas Knürr. Today, the company operates from three locations, serving more than 55,000 customers in 28 countries.*
Freshdesk TIMIFYFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: almost 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 2 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: almost 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 3 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ManageEngine RecoveryManager Plus - RecoveryManager Plus is one such enterprise backup solution which has the ability to easily backup and restores both the domain controllers and virtual machines.
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Heroku Enterprise - Heroku Enterprise is a flexible IT management for developers that lets them build apps using their preferred languages and tools like Ruby, Java, Python and Node.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Lastpass - LastPass is an online password manager and form filler that makes web browsing easier and more secure.
