Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Kayako
SecondStack
liteLLM
Portkey
Merlin Unified API
OpenRouter
TrueFoundry AI Gateway
VoidLLM
ZenMux
SecondStack gives an entire organization access to AI without handing its data to third-party clouds.
The platform ships three end-user workspaces โ Chat for everyday work, Code for engineering teams, and Agent for automation โ running on top of an enterprise LLM gateway that connects to the model providers you choose (OpenAI, Anthropic, Google, and others). Platform and security teams manage everything centrally: who can use which models, what each team spends, and where data lives โ inside your own infrastructure.
Because SecondStack is self-hosted, prompts, files, and knowledge bases never leave your environment. For teams that prefer not to operate it themselves, a managed deployment run by the SecondStack team is also available.
Pricing is not per-seat, so rolling AI out to the whole company does not multiply the bill. Deployment and operations are backed by an ISO 27001-certified implementation partner.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
liteLLM - One library to standardize all LLM APIs
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Portkey - Build production-grade & reliable AI apps with Portkey
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Merlin Unified API - One Super API for all AI models (with 90% less error rates)
