Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   Competitors: HelpScout, Zendesk

   Pros:    Straightforward|Free basic plan

   Cons:    Missing a feature

Now + Github Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 3 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Now + Github mentions (5)

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• Getting Started with Vercel

  To start using Vercel with your web pages and web apps, you need a Github account that has the repository of your web page or web app. You can connect this through the Vercel site here. Once this is done, you can import your repository into Vercel for it to deploy. Vercel will automatically re-deploy your app anytime you push to your Github repository. I used one of my existing repos to deploy on Vercel. On your... - Source: dev.to / over 4 years ago

• Rust and WebAssembly Serverless functions in Vercel

  Fork the demo application’s GitHub repo to get started. To deploy the application on Vercel, just import the Github repo from Vercel for Github web page. - Source: dev.to / about 5 years ago

• Creating a serverless function to scrape web pages metadata

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• Angular E-Commerce Project: Build a Web App Easily

  Deploy it to production using either Vercel CLI or GitHub integration. - Source: dev.to / over 5 years ago