Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Learn JavaScript Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Learn JavaScript mentions (48)

• JavaScript Programming Resources

  I haven't done this course, but I have been programming with Javascript for about ~1.5years and can build things with React, the best course I found, and I bet it would translate to angular, is learnjavascript.online. Another resource that is good is http://csbin.io/ which is a codesmith platform. The former is more practical and will teach you prequisite concepts to use frameworks, the latter is more theoretical... Source: about 3 years ago

• Current self taught developers who started of with no knowledge and then used a large free course online. How much of your knowledge came from said course

  The Jad Joubran courses on the other hand really upped my skill level and helped me make the jump from passive learning, exercises and very small projects to making legitimate web apps. That was probably the biggest/scariest jump I've made in my learning journey, and without those courses and the hands-on skill checks and projects he makes you do, I wouldn't have gotten to where I am (which is close to finishing... Source: about 3 years ago

• What do you think about interactive courses like Scrimba? Are there any that you like or would recommend?

  Hi everyone! I'm in the very early stages of creating an interactive course and I would like to hear your thoughts on them. So far I've come across Scrimba and Jad Joubran's learn X series of sites (learnjavascript.online, learnhtmlcss.online, etc...). Has anyone completed any of them? Any there any others that you really like or would recommend? Source: about 3 years ago

• No prior coding experience, what should I be doing and what to look for in a bootcamp?

  Learnprogramming.online and learnjavascript.online (I haven't really looked at these too deeply yet, but someone just shared them with me and they look really cool!). Source: about 3 years ago

• What is something you learned while learning javascript that you wish you had known from the start?

  I am learning to code in Javascript using https://learnjavascript.online/ but am finding it a lonely experience. Hoping to jump in and learn with others as I go. Hope this question may help get things going. Source: about 3 years ago