Zendesk Reviews

1. CatherineColins

   · HR at CODESY · 6 months ago
   Powerful Helpdesk, But Frustrating and Overpriced

   We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything — ticketing, chat, reporting, multi-channel support — however, actually getting it to work the way you want is a challenge.

   First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.

   The interface isn’t very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasn’t as quick or helpful as you’d hope from a company selling customer service software.

   Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.

   👍 Pros:    Wide feature set for support ticketing and customer service workflows.

   👎 Cons:    Expensive pricing with important features locked behind higher tiers.
2. stu14

   about 2 years ago
   Clunky & awful customer service

   Would give them 0/5 if I could!

   🏁 Competitors: HubSpot, Freshdesk

   👎 Cons:    Customer support|Ux/ui|Limited features

Learn JavaScript Reviews

Zendesk mentions (7)

• The Ultimate Guide to Building Internal Tools in 2024

  Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 2 years ago

• is this scam

  That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago

• [HELP] Can't log in to upload SSL due to expired SSL

  Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago

• Special trick to get support for battery replacement ?

  Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago

• Here's how I'd figure out the go-to-market for a Customer Support SaaS

  My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 4 years ago

Learn JavaScript mentions (48)

• JavaScript Programming Resources

  I haven't done this course, but I have been programming with Javascript for about ~1.5years and can build things with React, the best course I found, and I bet it would translate to angular, is learnjavascript.online. Another resource that is good is http://csbin.io/ which is a codesmith platform. The former is more practical and will teach you prequisite concepts to use frameworks, the latter is more theoretical... Source: about 3 years ago

• Current self taught developers who started of with no knowledge and then used a large free course online. How much of your knowledge came from said course

  The Jad Joubran courses on the other hand really upped my skill level and helped me make the jump from passive learning, exercises and very small projects to making legitimate web apps. That was probably the biggest/scariest jump I've made in my learning journey, and without those courses and the hands-on skill checks and projects he makes you do, I wouldn't have gotten to where I am (which is close to finishing... Source: about 3 years ago

• What do you think about interactive courses like Scrimba? Are there any that you like or would recommend?

  Hi everyone! I'm in the very early stages of creating an interactive course and I would like to hear your thoughts on them. So far I've come across Scrimba and Jad Joubran's learn X series of sites (learnjavascript.online, learnhtmlcss.online, etc...). Has anyone completed any of them? Any there any others that you really like or would recommend? Source: about 3 years ago

• No prior coding experience, what should I be doing and what to look for in a bootcamp?

  Learnprogramming.online and learnjavascript.online (I haven't really looked at these too deeply yet, but someone just shared them with me and they look really cool!). Source: about 3 years ago

• What is something you learned while learning javascript that you wish you had known from the start?

  I am learning to code in Javascript using https://learnjavascript.online/ but am finding it a lonely experience. Hoping to jump in and learn with others as I go. Hope this question may help get things going. Source: about 3 years ago