Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · almost 3 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Apache CloudStack Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago

Apache CloudStack mentions (5)

• Continuing the Search: Open-Source Alternatives to AWS Services

  You can try https://cloudstack.apache.org which has a great UI, CLI, APIs, tooling (Ansible, Terraform etc.) and support for CloudStack Kubernetes Service and CAPC (https://cluster-api-cloudstack.sigs.k8s.io/). CloudStack is also supported by AWS EKS-A. Source: almost 2 years ago

• Common OpenSource Cloud OS

  CloudStack is cloud computing software for creating, managing, and deploying public as well as private IaaS clouds. It uses several hypervisors such as KVM, vSphere, and XenServer/XCP for virtualization. It supports some key features such as hypervisor agnostic, snapshot management, usage metering, built-in HA for hosts and VMs. Source: about 2 years ago

• Ask HN: Who is hiring? (October 2022)

  ShapeBlue | Remote (Europe/Asia/Flexible timezones) | Dev and QA engineers | Full time | https://shapeblue.com Hi all, ShapeBlue is a remote-only 100% employee-owned international business ( more on this on https://www.shapeblue.com/shapeblue-has-become-an-employee-owned-business/ ). We are hiring devs and QA engineers to work on opensource Apache Cloudstack ( see https://cloudstack.apache.org ... - Source: Hacker News / over 2 years ago

• what do they use, or how do they do it..

  The big providers like AWS, GCP, Azure, all have fully custom solutions for the whole infrastructure. But there exist a number of open source projects which give you the ability to setup the basics (compute, storage, networking) on your own. A few such infrastructure projects I'm aware of: * Cloudstack * Openstack * Eucalyptus. Source: about 3 years ago

• Self-hosting a self-hosting service?

  Maybe something like https://cloudstack.apache.org/. Source: almost 4 years ago