Software Alternatives, Accelerators & Startups

Intercom VS Apache CloudStack

Compare Intercom VS Apache CloudStack and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Apache CloudStack logo Apache CloudStack

CloudStack is an open source cloud computing software for creating, managing, and deploying infrastructure cloud services.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Apache CloudStack Landing page
    Landing page //
    2023-03-31

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Apache CloudStack features and specs

  • Open Source
    Apache CloudStack is open source, meaning there is no licensing cost and the community can contribute to its development, which fosters innovation and adaptation.
  • Hybrid Cloud Capability
    It supports hybrid cloud environments, allowing for integration with public cloud providers and providing flexibility in managing diverse resources.
  • Scalable
    CloudStack is designed to handle large deployments, making it suitable for scaling from small to very large cloud deployments.
  • Multi-Hypervisor Support
    Supports multiple hypervisors like VMware, KVM, and XenServer, providing freedom to choose the underlying virtualization technology.
  • Robust API
    Offers a comprehensive and robust API, which facilitates automation and integration with other systems and tools.

Possible disadvantages of Apache CloudStack

  • Steep Learning Curve
    Due to its vast array of features and complex architecture, it can be challenging for newcomers to grasp and configure efficiently.
  • Community Support
    While there is a community for support, it might not be as extensive or responsive as commercial solutions with dedicated support.
  • Limited Advanced Features
    Compared to some commercial cloud platforms, Apache CloudStack may lack certain advanced features or cutting-edge integrations.
  • Upgrading Complexity
    Upgrading existing deployments can be complex and may require significant planning to ensure smooth transitions without downtime.
  • Customization Challenges
    Although highly configurable, customizing CloudStack for specific needs might require deep expertise and can be resource-intensive.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Apache CloudStack videos

Apache CloudStack - Storage - Snapshots - Code Review

More videos:

  • Review - #14 | #ACSarchives: Apache CloudStack | Storage, Snapshots & Code Review
  • Tutorial - Apache Cloudstack Tutorial: What is Apache Cloudstack Part - 2

Category Popularity

0-100% (relative to Intercom and Apache CloudStack)
Customer Support
100 100%
0% 0
Cloud Computing
0 0%
100% 100
CRM
100 100%
0% 0
Cloud Infrastructure
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Apache CloudStack

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


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Source: www.tidio.com
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Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
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Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Apache CloudStack Reviews

We have no reviews of Apache CloudStack yet.
Be the first one to post

Social recommendations and mentions

Intercom might be a bit more popular than Apache CloudStack. We know about 7 links to it since March 2021 and only 5 links to Apache CloudStack. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Apache CloudStack mentions (5)

  • Continuing the Search: Open-Source Alternatives to AWS Services
    You can try https://cloudstack.apache.org which has a great UI, CLI, APIs, tooling (Ansible, Terraform etc.) and support for CloudStack Kubernetes Service and CAPC (https://cluster-api-cloudstack.sigs.k8s.io/). CloudStack is also supported by AWS EKS-A. Source: almost 2 years ago
  • Common OpenSource Cloud OS
    CloudStack is cloud computing software for creating, managing, and deploying public as well as private IaaS clouds. It uses several hypervisors such as KVM, vSphere, and XenServer/XCP for virtualization. It supports some key features such as hypervisor agnostic, snapshot management, usage metering, built-in HA for hosts and VMs. Source: about 2 years ago
  • Ask HN: Who is hiring? (October 2022)
    ShapeBlue | Remote (Europe/Asia/Flexible timezones) | Dev and QA engineers | Full time | https://shapeblue.com Hi all, ShapeBlue is a remote-only 100% employee-owned international business ( more on this on https://www.shapeblue.com/shapeblue-has-become-an-employee-owned-business/ ). We are hiring devs and QA engineers to work on opensource Apache Cloudstack ( see https://cloudstack.apache.org ... - Source: Hacker News / over 2 years ago
  • what do they use, or how do they do it..
    The big providers like AWS, GCP, Azure, all have fully custom solutions for the whole infrastructure. But there exist a number of open source projects which give you the ability to setup the basics (compute, storage, networking) on your own. A few such infrastructure projects I'm aware of: * Cloudstack * Openstack * Eucalyptus. Source: about 3 years ago
  • Self-hosting a self-hosting service?
    Maybe something like https://cloudstack.apache.org/. Source: almost 4 years ago

What are some alternatives?

When comparing Intercom and Apache CloudStack, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OpenNebula - OpenNebula is an Open Source Cloud & Edge Computing Platform to build & manage Enterprise Clouds. OpenNebula provides unified management of IT infrastructure, avoiding vendor lock-in & reducing complexity, resource consumption, & operational costs 🚀

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Proxmox VE - Proxmox is an open-source server virtualization management solution that offers the ability to manage virtual server technology with the Linux OpenVZ and KVM technology.

Drift - A messaging app that helps you grow your business.

c12n.cloud - 100% Open Source based cloud solution for your own private IaaS based on OpenStack, Kubernetes and Ceph