Software Alternatives, Accelerators & Startups

Folge VS Intercom

Compare Folge VS Intercom and see what are their differences

Folge logo Folge

The fastest tool for creating step-by-step guides.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Folge Landing page
    Landing page //
    2022-09-29

Folge is a desktop app to easily create professional visual guides and tutorials in minutes. Capture steps with every click of the mouse, to document any task you are performing or simply import your own images. Customize your screenshots: add shapes, arrows, lines, and text. Hide sensitive information. Add step icons for multi-step instructions. Give each step a name and html formatted description. Export your guides in one of many formats: pdf, doc, powerpoint slides, html, markdown, plain text. Every export format has its own customization settings and options.

  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Folge videos

Kawaki VS Boruto Uzumaki! - Boruto: Naruto NEXT GENERATIONS Folge/Episode 1 Review

More videos:

  • Review - Borutos 'Dunkles' Erwachen! | Boruto Folge/Episode 76 Review
  • Review - VEGETAS STOLZ VS JIRENS WILLEN! - Dragonball Super Folge/Episode 122 Review

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Folge and Intercom)
Productivity
100 100%
0% 0
Customer Support
0 0%
100% 100
Screenshot Annotation
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Folge and Intercom

Folge Reviews

We have no reviews of Folge yet.
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Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Folge might be a bit more popular than Intercom. We know about 8 links to it since March 2021 and only 6 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Folge mentions (8)

  • Is there a platform, AI or otherwise that can help me create process documentation from a mess faster?
    You can take a look at https://folge.me - app for creating step by step guides and tutorials. Source: 12 months ago
  • Looking for some kind of technical documentation editor
    I apologize for the shameless promo, but I have been working on an app that does exactly what you want - https://folge.me/ . It is a desktop app for creating instructions, step-by-step guides, and capturing workflows. A one-time price, no subscriptions, and a fully offline app available for both Mac and Windows. Source: about 1 year ago
  • Ask HN: What have you created that deserves a second chance on HN?
    For the past three years I have been working on a desktop app for creating step by step tutorials, guides, documentation, walkthroughs etc. It captures your workflows while you work and outputs it in one of 7 formats, such as pdf, doc, json, markdown and more. https://folge.me. - Source: Hacker News / over 1 year ago
  • Ask HN: Anyone making a living building desktop applications?
    Working on https://folge.me app for creating documentation and step by step guides ( basically an advanced screenshot tool with editor and many export options). One-time license, and no recurring charges, app brings in around 400-500 EUR (500-600 USD) per month. - Source: Hacker News / over 2 years ago
  • Ask HN: Those making $500/month on side projects in 2022 – Show and tell
    Working on https://folge.me - desktop app for creating step by step tutorials and guides. Unlike modern SaaS businesses I decided to charge one time price, which makes revenue very unpredictable, but usually keeping around 400-500 USD per month. - Source: Hacker News / over 2 years ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Folge and Intercom, you can also consider the following products

ScribeHow - Create step-by-step user guides, with a simple click

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Fluency - Speak your business, Fluently. Automate SOP, internal guides, and compliance documentation. Centralise your processes, and gain valuable insights into the processes that make up your business.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pages by Scribe - Scribe automatically creates step-by-step process guides.

Drift - A messaging app that helps you grow your business.