Software Alternatives, Accelerators & Startups

Documize VS Intercom

Compare Documize VS Intercom and see what are their differences

Documize logo Documize

Enterprise-grade wiki and knowledge management platform

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Documize Landing page
    Landing page //
    2022-02-28

Self-hosted, built for non-technical and technical people alike.

First five users are free.

  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Documize features and specs

  • Version Control: Yes
  • Version history (Pro Version): Yes

Intercom features and specs

No features have been listed yet.

Documize videos

Documize Overview

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Documize and Intercom)
Task Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Productivity
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Documize and Intercom

Documize Reviews

19 Best Online Documentation Software & Tools for 2023
Documize is a simple, enterprise-ready, and feature-rich solution that is designed for both technical and non-technical users. You can organize documentation using spaces and by assigning labels to topics. Two-tier, reusable templates give you a good headstart and let you build your documentation in minutes. Furthermore, you can also analyze content consumption and...
11 Top Confluence Alternatives & Competitors For Team Collaboration
Another powerful Documize feature are the insights you get about documents you’ve uploaded.
Source: clickup.com

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Intercom should be more popular than Documize. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Documize mentions (2)

  • 40 Containers & Counting...
    Barrage - a beautiful, mobile responsive UI for deluge. ( torrent client that is very nice ) HumHub - Open source social community software. Might be great to share with friends, for easy communication. Ntfy - Push notifications for desktop or mobile Sshwifty - Browser based SSH & Telnet client Actual Budget - Modern budgeting software Documize - Confluence alternative - Docker Image. Source: over 1 year ago
  • Anyone out there using DOCUMIZE?
    I have moved my entire team's wiki to a self-hosted Documize (documize-ce) instance. We really enjoy it. But, for some reason, I don't get the export to PDF option that you get on documize.com. Source: over 2 years ago

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
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What are some alternatives?

When comparing Documize and Intercom, you can also consider the following products

ReadTheDocs - Spend your time on writing high quality documentation, not on the tools to make your documentation work.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HackMD - Fast and flexible, real-time collaborative markdown, inspired by Hackpad.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Boardist - Personal workspace for all the data

Drift - A messaging app that helps you grow your business.