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Cyclr VS LiveAgent

Compare Cyclr VS LiveAgent and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Cyclr logo Cyclr

Powerful SaaS integration toolkit for SaaS developers - create, amplify, manage and publish native integrations from within your app with Cyclr's flexible Embedded iPaaS.
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Cyclr Landing page
    Landing page //
    2022-07-11

Cyclr is a SaaS integration toolkit for SaaS platforms and app developers, providing a complete solution to serve your customers integration needs -- all from within your application. Cyclr enables you to deliver integrations to 100s of popular apps and services with low-code and low engineering overhead. Cyclr also handle all the updates, cutting development teams integration maintenance overhead.

Integrations are created using a drag and drop designer, enabling members of your wider teams (customer success, sales and support) to build and publish new integrations and workflows in minutes.

Integrations can then be published directly into your application so your users can self-serve. This can be achieved by building your own UI on top of Cyclr's fully featured API, or through deploying their white-labelled and completely customisable embedded marketplace.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Cyclr features and specs

  • Pre-built Connectors: +400
  • Embedded Integration Marketplace: Yes
  • Low Code Integration Builder: Yes
  • SOC 2 Type 2 Accreditation: Yes
  • Private Cloud Deployments: Yes
  • Proxy API: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Cyclr videos

No Cyclr videos yet. You could help us improve this page by suggesting one.

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LiveAgent videos

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LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Cyclr and LiveAgent)

Cyclr

LiveAgent

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Integrations Platform As A Service
100 100%
Integrations Platform As A Service
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Cyclr and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Cyclr and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cyclr and LiveAgent

Cyclr Reviews

  1. Best platform to use

    This is the best platform to use. You can rely on this platform for different kind of work. Highly recommended

7 Best Zapier Alternatives to Meet Your Integration Needs
With Cyclr, you can use the APIs and SDKs made available by the apps in your techstack that you want to integrate — so you don't have to create your own from scratch. Cyclr offers a variety of capabilities ranging from authentication and authorization to storage and processing so you can design your desired integration flows.
Source: www.linkedin.com
The 7 Best Embedded iPaaS Solutions to Consider for 2024
Description: Cyclr is a UK-based provider of embedded Integration Platform as a Service (iPaaS) solutions. The vendor offers a white-labeled, low-code approach to offering in-app integrations for end-users. Cyclr touts a global user base and helps its customers enhance their native connectivity suites while simplifying the creation and deployment method. Flexible deployment...
Source: solutionsreview.com
13 data integration tools: a comparative analysis of the top solutions
Cyclr is an embedded integration technology ideal for enhancing SaaS platforms and applications. It improves the speed and satisfaction of customer integration needs directly from the application.
Source: blog.n8n.io
Best iPaaS Softwares
Cyclr is an embedded integration toolkit (iPaaS) empowering SaaS applications to rapidly expand their in-app integration capabilities. Create powerful integration workflows and automations using our low-code toolkit, including a drag and drop interface for building integrations between your platform and hundreds of third-party applications.
Source: iotbyhvm.ooo

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Source: biz30.timedoctor.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
Source: financesonline.com

Social recommendations and mentions

Based on our record, Cyclr seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Cyclr mentions (1)

  • Automating update of contacts via FTP
    Other good solutions with similar features would be PieSync, Automate.io, Zapier, Cyclr, Workato. All of these app integrations allow you to connect your Mailchimp account with your SaaS app (in your case with your database). Source: about 3 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Cyclr and LiveAgent, you can also consider the following products

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Boomi - The #1 Integration Cloud - Build Integrations anytime, anywhere with no coding required using Dell Boomi's industry leading iPaaS platform.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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