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CrashPlan VS LiveAgent

Compare CrashPlan VS LiveAgent and see what are their differences

CrashPlan

Protect Your Data. Anytime. Anywhere.

CrashPlan Home page
Rating
0 reviews
Pricing
Paid Free trial $8 / Monthly
Is it good? Alternatives
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Is it good? Alternatives
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Base details

Website, pricing, platforms and company facts side by side.

CrashPlan
LiveAgent
Website crashplan.com liveagent.com
Pricing
Paid Free trial $8 / Monthly Official pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms —
Browser Android iOS
Company Startup from the United States · 100 - 249 employees Startup from Slovakia · 2004
Listed in
Backup And Disaster Recovery Cloud Storage Data Backup Cloud Backups Email Backup File Sharing And Backup +3
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About CrashPlan and LiveAgent

In their own words, as submitted to SaaSHub.

CrashPlan
LiveAgent

CrashPlan provides cyber resilience and data protection through a unified platform trusted by organizations worldwide. With secure, scalable backup and recovery for servers, endpoints, Microsoft 365, and Google Workspace, CrashPlan safeguards critical data against threats such as accidental...

Read more about CrashPlan

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

CrashPlan 8 features
LiveAgent 32 features
  • Unlimited Storage
    CrashPlan offers unlimited cloud storage for backups, allowing users to back up as much data as needed without worrying about hitting a cap.
  • Continuous Backup
    The software provides continuous, automatic backup, ensuring that data is protected in real-time without needing manual intervention.
  • File Versioning
    CrashPlan keeps multiple versions of files, allowing users to restore any previous version in case of accidental changes or deletions.
  • Cross-Platform Support
    Available for Windows, Mac, and Linux, making it versatile and suitable for various users and environments.
  • Strong Security
    Uses AES-256 bit encryption for stored files and TLS for data transfer, ensuring a high level of security for user data.
  • Flexible Restore Options
    Offers various options for restoring files, including web-based access, making it convenient to retrieve data from anywhere.
  • Platform Integration & Ecosystem
    Backups supported for Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) and Google Workspace, including integration with identity providers (Entra ID, Google Cloud Identity)
  • Administration & Management
    Centralized admin dashboard for monitoring, policy enforcement, SSO integration, MDM compatibility, detailed reporting, and dashboard analytics

Possible disadvantages

  • Cost
    While offering valuable features, it is relatively expensive compared to some rivals, potentially putting it out of reach for budget-conscious users.
  • No Mobile App
    Lacks a dedicated mobile app, which can limit accessibility and convenience for users who need to manage backups on the go.
  • Upload Speed Limits
    Some users have reported slower upload speeds for initial backups, which can be a drawback if you need to back up large amounts of data quickly.
  • Complex Interface
    The user interface can be somewhat complex and unintuitive, which might be challenging for non-technical users.
  • Limited Customer Support
    Customer support is not available 24/7, which could be an issue for users needing immediate help outside of business hours.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

CrashPlan
LiveAgent

Overall verdict

  • CrashPlan is generally considered a good choice for both individuals and businesses looking for strong, reliable backup solutions. It is particularly favorable for users who need unlimited storage and advanced security measures. However, its features might be more than what's necessary for casual users who need simpler or more cost-effective solutions.

Why this product is good

  • CrashPlan is often praised for its unlimited cloud storage for backups, comprehensive versioning, and reliable security features. Users appreciate its focus on data protection, making it a popular choice for businesses and individuals who need robust backup solutions. The service also offers continuous data protection, ensuring that files are backed up as changes are made.

Recommended for

  • Small to medium-sized businesses needing reliable and secure backup solutions.
  • Individuals with large amounts of data to backup who want unlimited storage.
  • Users who need comprehensive file versioning and frequent backups.
  • Anyone who prioritizes data security and continuous backup capabilities.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

CrashPlan 1 video + Add
LiveAgent 4 videos + Add

Protect the Data that Matters Most with CrashPlan

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
CrashPlan
LiveAgent
100% 100%
Cloud Storage
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Backup And Disaster Recovery
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing CrashPlan and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using CrashPlan and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

CrashPlan no reviews yet
LiveAgent 5.0 · 2 reviews
  • Raising Prices is Hard
    www.backblaze.com · Sep 2019

    Early that morning news broke that our main competitor, Crashplan, was leaving the consumer backup space. You may be saying: Wait a minute, a main competitor is leaving the market and you have a mechanism to increase...

View more

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