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Bitrix24 VS Intercom

Compare Bitrix24 VS Intercom and see what are their differences

Usetiful
Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention. featured
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Bitrix24 logo Bitrix24

Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Bitrix24 Landing page
    Landing page //
    2023-02-16
  • Intercom Landing page
    Landing page //
    2023-07-05

Bitrix24 videos

+ Add

Bitrix24 Introduction New

More videos:

  • Review - Bitrix24: CRM (Demo)
  • Review - Video Review for Bitrix24

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Bitrix24 and Intercom)

Bitrix24

Intercom

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Task Management
100 100%
Task Management
0% 0
CRM
19 19%
CRM
81% 81

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Bitrix24 and Intercom

Bitrix24 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
A contact center built around your to-do list, Bitrix24 helps teams collaborate to get their work done. They offer a multitude of customer service channels, including rentable telephone lines, live chat, and email queues that all integrate into Bitrix24's task management software and CRM. Bitrix24 also offers an on-premise solution for industries that are still required to,...
Source: blog.hubspot.com
Top 9 Best Copper CRM Alternatives for Businesses in 2023
Bitrix24 is a robust CRM and task management system that assists businesses in making better use of their time and resources. This CRM application provides sales analytics and automation to help you increase your revenue. Furthermore, project management capabilities such as Gantt charts, time monitoring, and automated activities can aid in increasing productivity.
Source: magenest.com
Top 21 Salesforce’s Competitors and Alternatives
Efficient project planning is a vital prerequisite for your #workflows' success. It enables your #team to understand which kind of #efforts they are supposed to make, which #resources to use and which #goals to achieve.#Bitrix24 on #Project Plans: https://t.co/NjUh1sYQA4 pic.twitter.com/YipT8iys3d
Source: bstrategyhub.com
10 Best Software For Project Management in 2022
Bitrix24 is a service that includes task management, project and time scheduling, visualization of information on a calendar, the ability to share documents, create virtual work groups, and receive notifications.
Source: medium.com
14 Best Copper CRM Alternatives to Use in 2022
Bitrix24 is a powerful CRM and task management system that helps businesses become more efficient with their time and resources. This CRM tool offers sales intelligence and automation to boost your revenue. Additionally, project management features such as Gantt charts, time tracking, and automated tasks can help achieve better productivity. Bitrix24 also offers reporting...
Source: www.bigcontacts.com

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
Source: www.marketermilk.com
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.
Source: www.nectardesk.com

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Bitrix24 mentions (0)

We have not tracked any mentions of Bitrix24 yet. Tracking of Bitrix24 recommendations started around Mar 2021.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Bitrix24 and Intercom, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Slack - A messaging app for teams who see through the Earth!

Drift - A messaging app that helps you grow your business.

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