Software Alternatives & Reviews

InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.

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InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real-time. The system can be purchased outright as an on-premise option, or cloud-based, with an annual recurring fee. It is customizable depending on the needs of the company. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests.

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  • Windows
  • Linux

InvGate Service Desk Alternatives

The best InvGate Service Desk alternatives based on verified products, community votes, reviews and other factors.
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  1. 84

    Zendesk is a beautiful, lightweight help-desk solution.

    Visit website

  2. 79

    Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Visit website

  3. 58

    osTicket is a widely-used open source support ticket system.

  4. 36

    Freshservice: the one-stop cloud solution for all your IT management needs.

  5. 33

    ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

  6. 51

    Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

    paid Free Trial $10.0 / Monthly

  7. 20

    The Zammad - Help Desk and Ticket System - Community Page

  8. 41

    Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

  9. 21

    Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more for free

  10. 14

    Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

    freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

  11. 15

    Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software

    freemium $8.0 / Monthly (Per Staff Billed Annually)

  12. 13

    EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

  13. 12

    Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become…

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Author of InvGate Service Desk's details: | Publisher: SaaSHub
Categories: Enterprise Communication, Help Desk, Service Desk, It Support