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HelpScout VS Intercom

Compare HelpScout VS Intercom and see what are their differences


Help Scout is a simple, straightforward way to provide excellent support

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
HelpScout Landing Page
HelpScout Landing Page
Intercom Landing Page
Intercom Landing Page
HelpScout details
Categories
Help Desk Customer Support Customer Service
Website helpscout.com  
Pricing URL Official HelpScout Pricing  
Details $paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date-
Intercom details
Categories
CRM Customer Iteraction Customer Messaging Customer Support
Website intercom.io  
Pricing URL Official Intercom Pricing  
Details $-
Platforms
-
Release Date-

HelpScout Pricing
HelpScout Pricing Screenshot

Intercom Pricing
Intercom Pricing Screenshot
Category Popularity beta
0-100% (relative to HelpScout and Intercom)
66
66%
34%
34
46
46%
54%
54
73
73%
27%
27
0
0%
100%
100

Reviews
These are some of the external sources and on-site user reviews we've used to compare HelpScout and Intercom

HelpScout Reviews

Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Help Scout offers your customers a support experience that feels like personal email. No clunky ticket portal or username and password to remember. In addition, its robust reporting connects your support to your product roadmap. It also helps you easily measure your customers’ satisfaction with easy-to-use Happiness Ratings.

Intercom Reviews

Looking for a better alternative to LiveChat?
Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customizable features. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!
Source: helpcrunch.com

What are some alternatives?

When comparing HelpScout and Intercom, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Zendesk Chat - Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

LiveChat - LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.