Top 12 Open-Source Alternatives to HelpScout

Product categories

CRM Chat Support Chatbot Platforms & Tools Chatbots Customer Engagement Customer Experience Management Customer Service Customer Support Help Desk Help Desk And Ticketing Live Chat Support

Summary

The top open-source alternatives to HelpScout are osTicket, DiamanteDesk, and Helpy.io. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.

osTicket Landing Page
1

osTicket

osTicket is a widely-used open source support ticket system.
Pricing:
- Open Source
#Customer Support #Help Desk #Live Chat 38 social mentions
DiamanteDesk Landing Page
2

DiamanteDesk

DiamanteDesk is an open-source easy-to-use help-desk solution.
Pricing:
- Open Source
#Help Desk #Customer Support #Customer Service
Helpy.io Landing Page
3

Helpy.io

Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.
Pricing:
- Open Source
#Help Desk #Help Desk And Ticketing #Chatbots 2 social mentions
Drift Landing Page
4

Drift

A messaging app that helps you grow your business.
Pricing:
- Open Source
#Customer Support #Help Desk #CRM 1 social mentions
Zammad Landing Page
5

Zammad

The Zammad - Help Desk and Ticket System - Community Page
Pricing:
- Open Source
#Customer Support #Help Desk #Customer Service 18 social mentions
FreeScout Landing Page
6

FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
Pricing:
- Open Source
#Help Desk #Customer Support #Customer Service 12 social mentions
ChatWoot Landing Page
7

ChatWoot

Open-source omnichannel customer engagement platform
Pricing:
- Open Source
- Freemium
- $19.0 / Monthly (per agent)
#Customer Support #Live Chat #Support 5 social mentions
Mibew Landing Page
8

Mibew

The official site of the open-source live support application Mibew Messenger
Pricing:
- Open Source
#Customer Support #Live Chat #Customer Service 1 social mentions
Desk360 Landing Page
9

Desk360

Desk360 is an omnichannel customer support tool that enables to manage all customer requests on one page. It can be integrated into 12 different channels and offers detailed reports on both products and users.
Pricing:
- Open Source
- Freemium
- Free Trial
#Customer Support #Customer Service #Customer Experience Management 3 user reviews
OpenSupports Landing Page
10

OpenSupports

Simple open source ticket system with user system and modern design.
Pricing:
- Open Source
#Help Desk #Customer Support #Customer Service
Kommunicate Landing Page
11

Kommunicate

Customer support automation platform with live chat and chatbots
Pricing:
- Open Source
- Paid
- Free Trial
- $40.0 / Monthly (2 teammates)
#Live Chat #Customer Support #Chatbots 1 social mentions
PHPBack Landing Page
12

PHPBack

Open source customer feedback software
Pricing:
- Open Source
#Help Desk #Customer Support #Forums And Forum Software