Genesys PureConnect
The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
Some of the top features or benefits of Genesys PureConnect are: Comprehensive Omnichannel Support, Customizability, Scalability, Strong Security, and Integrated Workforce Optimization. You can visit the info page to learn more.
Genesys PureConnect Alternatives & Competitors
The best Genesys PureConnect alternatives based on verified products, community votes, reviews and other factors.
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Open-Source Alternatives.
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As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Key Genesys Cloud features:
Scalability Omni-Channel Experience Integration Capabilities Cloud-Native Architecture
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Get the DMG Consulting report reprint on cloud contact centers.
Key NICE inContact features:
Comprehensive Feature Set Scalability Cloud-Based Integration Capabilities
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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. .
Key BoldDesk features:
Ticketing System Artificial Intelligence Automation Customer Portal
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Five9 provides cloud-based call center software for sales, marketing and support.
Key Five9 features:
Scalability AI and Automation Omni-Channel Capabilities Integrations
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Contact Center Operations.
Key Genesys Engage features:
Omnichannel Engagement Scalability Flexibility Advanced Analytics
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Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs.
Key Aircall features:
Ease of Use Integration Capabilities Scalability Remote Work Support
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Know who is calling and how they found you. Maximize the return on your advertising.
Key CallTrackingMetrics features:
Comprehensive Analytics Integrations Call Recording Dynamic Number Insertion
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Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕.
Key Dixa features:
Incident and problem management Features Multi-Channel Help Features Self Help Community Features - Email Support
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8x8 Cloud Contact Center is a VoIP call center solution.
Key 8x8 Cloud Contact Center features:
Unified Platform Advanced Analytics Scalability AI and Automation
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Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.
Key Calabrio ONE features:
Comprehensive Workforce Management Advanced Analytics Quality Management Recording Capabilities
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UJET brings joy to customer support by helping companies resolve problems faster.
Key UJET features:
User-Friendly Interface Omnichannel Support Cloud Native Advanced Analytics
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Work locally, grow globally.
Key CloudTalk features:
Call Recording International Numbers Automated Call Distribution Interactive Voice Response
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Utilities, Application Utilities, and Contact Management.
Key Genesys PureCloud features:
Cloud-Based Flexibility Omnichannel Support User-Friendly Interface Strong Analytics
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Avaya Aura is an enterprise collaboration software.
Key Avaya Aura features:
Comprehensive Unified Communications Scalability Reliability and Uptime Security Features
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